Irene Wong Email and Phone Number
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My passion lies in customer engagement - building sustainable collaborative relationships with clients to help them embrace the full potential of data and technology, allowing them to develop executable strategies. By demonstrating industry and client expertise, I gain trust and credibility, forming the foundation for a successful, long-term relationship with both external and internal customers. I strive to get to know my clients as people first and engage them by learning what makes each of them tick. My approach for immersing myself into each new client is to learn their business operations and understand their issues and strategic goals, thereby increasing collaboration and creating one common team that spans beyond the consultant/vendor/client spectrum.I have nearly 15 years of consultative experience spanning payer & provider with deep healthcare, technology, client management, and product development expertise and experience in selling such products to healthcare payers and providers. I’ve spent my entire career managing cross-functional teams to better support my clients that range from large health systems, multi-state health plans, and government payers, skills which directly transfer to helping build and execute on innovative Customer Engagement strategies.Additionally…* I was an integral member in the growth of two new business lines, contributing to over 10X revenue growth in 3 years.* I actively managed a portfolio of health plan clients consisting of 6.5M Commercial and Medicaid lives, with multi-million dollars ACV, growing each account at renewal.* I have proven experience in taking technology platforms and building repeatable client solutions that have demonstrated a clear value proposition for healthcare organizations.* I have owned executive relationships at clients ranging from multi-million member Commercial plans to state Medicaid agencies, identifying and closing expansion opportunities for account growth.
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Vice President Of Advisory ServicesCare Continuity May 2024 - PresentDallas, Tx, Us -
Senior Director Of Channel PartnershipsUnite Us Jun 2021 - May 2024New York, Ny, Us -
Director Of Strategic PartnershipsHealth Net Jul 2019 - Apr 2021Woodland Hills, California, UsIdentify potential partnerships with provider systems + IPAs for enhanced collaborative relationships focused on improved quality and member/provider experience with mutually beneficial ROICultivate collaborative relationships with corporate Centene partners to scale and optimize corporate tools for California marketBuild + roll-out corporate provider-facing SaaS analytics solutions to medical group partners while leveraging industry and organizational standards to design efficient external-facing UI -
Co-Founder & Vice PresidentMedastute Consulting, Llc. Sep 2017 - Dec 2018Solano County, Ca, UsMedASTUTE Consulting, LLC. is a firm focused exclusively on healthcare. Through our consulting and support services, we partner with healthcare organizations like hospitals and health plans to address a myriad of issues affecting them every day. Our team of experts, with more than 100 years of combined healthcare experience, are passionate and committed to elevating our clients to achieve and maintain success. -
Director, Mede/ConsultingMedeanalytics Sep 2015 - Aug 2017Richardson, Tx, UsCore member of new business unit to build new revenue stream targeting adoption, engagement, and cost savings opportunities for new and existing clients- Engagements result in renewal and expansion opportunities- Analytics identified savings of $3.00 to $8.00 PMPM for large commercial health plans -
Director, Health Plan SolutionsMedeanalytics Aug 2013 - Aug 2015Richardson, Tx, UsManagement of west coast payer clients consisting of over 5 million commercial & 1.5 million Medicaid livesPrimary duties include user adoption/engagement, account stickiness, and leveraging data and analytics to identify a client’s unique business problems and areas of opportunitySolution expertise includes:- Medical management analytics: identification & tracking of chronic members, high cost utilizers, frequent flyers, and member profiling- Network management analytics: provider cost & utilization variations, supporting contracting needs- Operational transparency: facilitation of sharing of claims data between health plans and its contracted providers/medical groups to reduce denials, appeals, claims reprocessing, and administrative costs -
Senior Manager, Healthcare SolutionsMedeanalytics Jul 2012 - Jul 2013Richardson, Tx, UsLed consulting engagement at multi-state health plan that, by leveraging data and analytics, identified over $20M in cost-savings for the Medicaid line of business alone. Conducted multiple analyses covering various focus areas, including dual population, avoidable admissions and ER visits, readmissions, contract rate variations, and high-cost elective procedures across commercial, federal, and state plans. Provided process recommendations and cost-savings strategies to network management and medical management executives. -
Manager, Payer SolutionsMedeanalytics Apr 2012 - Jul 2012Richardson, Tx, UsManage the daily account operations of a multi-state health plan. Responsible for client engagement and relationships across the California business. -
Manager, Provider ServicesMedeanalytics Feb 2010 - Apr 2012Richardson, Tx, UsManage the implementation and adoption of real-time and batch analytics solutions, specializing in HL7 integration. Responsible for relationships with executive level client sponsors, engaging client for design and definition of product, capturing requirements from client and translating to technical specs for developers and engineers, coordinating efforts across multi-disciplinary team of Product Management and Engineering, and hands-on training of all end users. Manage integration of 3rd party services within MedeAnalytics solutions as defined by client. Lead User Acceptance Testing and training efforts and direct all operations during Go-Live periods.Implementations:NHS (United Kingdom) - Managed technical implementation of commissioning and challenge modules for 5 Primary Care Trusts using UK standard SUS data feeds. Captured requirements to appropriately build application that supports reporting of data at monthly first and final reconciliation points, monthly challenge process, budget monitoring, and benchmarking across PCTs and practices. Multi-Facility Health System (Maryland) - Implemented front-end real-time registration and financial counseling solution across 5 inpatient facilities to manage self pay population, increase point-of-service collections, reduce bad debt, and identify potential charity write-offs. Worked closely with client and Product Management to capture requirements to enhance further builds of solution.Acute Care Hospital (California) - Implemented front-end patient estimation solution using managed care contracts and automated insurance verificationAcute Care Hospital (Washington) - Implemented batch revenue cycle solution with daily ATB and transaction file loads to improve coding and collections post-dischargeAwards:Communication Pillar Award 2011CEO Performance Excellence Award 2010 -
Senior Associate, Account ManagementMedeanalytics Aug 2008 - Feb 2010Richardson, Tx, UsManaged daily operations of revenue cycle solution for 7 client systems, comprising 9 inpatient facilities and 1 regional business office. Directed engineering activities to meet client expectations with changes and advancements to Mede applications. Collaborated with clients to optimize use of software to reach performance goals. -
AssociateStockamp & Associates Jun 2005 - Jul 2008UsImplemented patient throughput solution in support services departments of inpatient hospitals ranging in size from 250 - 450 beds in Cincinnati, Denver, and Boston. Specialized in implementation and optimization of patient tracking tools, such as TeleTracking and Premise. Directed department managers in daily staff supervision, department performance, and interdepartmental communication to develop managerial abilities. Worked closely with front-line staff via hands-on training and shadowing to change workflow and processes and increase consistency of system usage from 30%-60% to over 90%. Conducted staffing analyses and restructured departments to align resources to periods of peak demand. Nominated by client for hospital-wide Customer Service Award (2008)
Irene Wong Skills
Irene Wong Education Details
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University Of MichiganHealth Management And Policy -
Uc San DiegoManagement Science
Frequently Asked Questions about Irene Wong
What company does Irene Wong work for?
Irene Wong works for Care Continuity
What is Irene Wong's role at the current company?
Irene Wong's current role is Healthcare Strategy and Growth Leader | Health Equity | Patient Advocacy.
What is Irene Wong's email address?
Irene Wong's email address is ic****@****ail.com
What is Irene Wong's direct phone number?
Irene Wong's direct phone number is +181839*****
What schools did Irene Wong attend?
Irene Wong attended University Of Michigan, Uc San Diego.
What skills is Irene Wong known for?
Irene Wong has skills like Analytics, Business Intelligence, Consulting, Leadership, Healthcare Consulting, Software Implementation, Saas, Analysis, Product Management, Management, Requirements Gathering, Data Analysis.
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