Ej Michael Mapanao Email & Phone Number

Valenzuela, Ncr, Ph

California, United States

Makati City

* Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Baremetal and Virtual Cloud)* Implementation of the Email Deliverability Team* Acted as consultant/Subject Matter Expert for the present-day IT Team on some issues.* Email Server Administration (Exchange, Zimbra, Postfix Dovecot and O365)* Implementation of the present-day Email Deliverability Helpdesk Team* Acted as L3/L4 Email Deliverability Help Desk for all locations using ITIL Foundations.*… Show more * Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Baremetal and Virtual Cloud)* Implementation of the Email Deliverability Team* Acted as consultant/Subject Matter Expert for the present-day IT Team on some issues.* Email Server Administration (Exchange, Zimbra, Postfix Dovecot and O365)* Implementation of the present-day Email Deliverability Helpdesk Team* Acted as L3/L4 Email Deliverability Help Desk for all locations using ITIL Foundations.* Implemented a full suite Ticketing System independent from the IT Team* Acted as System Design Architect for the present day infrastructure.* Responsible for Email Marketing Systems including design, Sending practice and Ideal protocols.* Responsible for Compliance on Bulk email marketing Domains.* Implementation of Email Deliverability Policies and strategies.* Implementation of Hybrid AD with Configuration Manager and GPO used in email marketing systems.* Established relationships with Suppliers/System Providers/Vendors in relation with Email Deliverability* Implementation of Various Network Security Tools for Email Deliverability Purposes* Coordinates continuosly with US Leadership for actionable items.* Responsible for 99% uptime of Email Deliverability Suites* Trains team members on old and new strategies in relation with Email Marketing* Handles Complaints and compliance procedures.* Coordinates with the Email Marketers / Copywriters / Campaign Managers for issues with running campaigns. Show less

Makati

* Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Baremetal and Virtual Cloud)* Implementation of the IT Department.* Email Server Administration (Exchange, Zimbra, Postfix Dovecot / O365 migration)* Sourcing and Procurement of IT-related equipment, Services and infrastructure.* Implementation of the present-day structured cabling infrastructure.* Windows and OSX implementation on end-user equipment.* Acted as L1/L2/L3/L4 Help Desk for all… Show more * Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Baremetal and Virtual Cloud)* Implementation of the IT Department.* Email Server Administration (Exchange, Zimbra, Postfix Dovecot / O365 migration)* Sourcing and Procurement of IT-related equipment, Services and infrastructure.* Implementation of the present-day structured cabling infrastructure.* Windows and OSX implementation on end-user equipment.* Acted as L1/L2/L3/L4 Help Desk for all locations using ITIL Foundations.* Implemented a full suite IT Ticketing System.* Acted as System Design Architect for the present day infrastructure.* Responsible for Email Marketing Systems including design, Sending practice and Ideal protocols.* Responsible for Compliance on Bulk email marketing Domains.* Implementation of IT Policies.* Implementation of Hybrid AD with Configuration Manager and GPO.* Established relationships with Suppliers/System Providers/Vendors for seemless purchases of IT Equipment and Services.* Catered to all department needs and requirements for Tools (e.g. Accounting and ERP/CRM Tools)* Remote Management of Telecommuting Employees (RDP/Screenconnect/Teamviewer)* Implementation of Various Network Security Tools/Appliances /Policies (Cisco/Fortigate/VPN)* Implementation of SD-WAN Infrastruture* Coordinates continuosly with US Leadership for actionable items. Show less

Makati, Metro Manila

* Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Baremetal and Virtual Cloud)* Initial staging of the IT Department of the company that led to the creation of the next role.* Email Server Administration (Exchange, Zimbra, Postfix Dovecot which led to O365 migration)* Sourcing and Procurement of IT-related equipment, Services and infrastructure.* Initial Staging of the present-day structured cabling infrastructure.* Windows and OSX implementation on… Show more * Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Baremetal and Virtual Cloud)* Initial staging of the IT Department of the company that led to the creation of the next role.* Email Server Administration (Exchange, Zimbra, Postfix Dovecot which led to O365 migration)* Sourcing and Procurement of IT-related equipment, Services and infrastructure.* Initial Staging of the present-day structured cabling infrastructure.* Windows and OSX implementation on end-user equipment.* Acted as L1/L2/L3/L4 Help Desk for all locations using ITIL Foundations.* Initial Staging for an IT Ticketing System.* Acted as System Design Architect for the present day infrastructure.* Responsible for Email Marketing Systems including design, Sending practice and Ideal protocols.* Responsible for Compliance on Bulk email marketing Domains. Show less

Melbourne, Australia

* Windows and Linux Server Administration (Ubuntu/Centos) Baremetal and Virtual Machines* Email Server Administration (Exchange / Postfix / Dovecot / Zimbra)* Remote Administration (Screenconnect/Windows RDP/Radmin/Teamviewer_* Acted as L1/L2/L3/L4 Helpdesk for the clients of the company practising ITIL foundations* Coordinated with various Telco/Server Providers for issues encountered by Internal and External Clients* Wordpress Server Administrator* Acted as Security… Show more * Windows and Linux Server Administration (Ubuntu/Centos) Baremetal and Virtual Machines* Email Server Administration (Exchange / Postfix / Dovecot / Zimbra)* Remote Administration (Screenconnect/Windows RDP/Radmin/Teamviewer_* Acted as L1/L2/L3/L4 Helpdesk for the clients of the company practising ITIL foundations* Coordinated with various Telco/Server Providers for issues encountered by Internal and External Clients* Wordpress Server Administrator* Acted as Security Administrator for all systems including Threat Management, Detection and Resolution. Show less

Philippines

Operated the company to achieve full capability and capacity by:* Setting sound KPIs and SLAs in relation with the OPEX and CAPEX.* Created the PH Leadership Body and encouraged them to enhance given KPIs and SLAs* Monitored Day-to-day operations* Innovated more services that were in the capability of the company thru its current workforce.* Interfaced with potential partners.* Help the Sales leadership in ways to increase sales and profitability in projects.*… Show more Operated the company to achieve full capability and capacity by:* Setting sound KPIs and SLAs in relation with the OPEX and CAPEX.* Created the PH Leadership Body and encouraged them to enhance given KPIs and SLAs* Monitored Day-to-day operations* Innovated more services that were in the capability of the company thru its current workforce.* Interfaced with potential partners.* Help the Sales leadership in ways to increase sales and profitability in projects.* Reports to the CEO/CFO on approvals on business-related decisions and recommendations.* Checked for new Trends in relation to the business of the company Show less

Timog, Quezon City

Provide Short, Middle and Long Term I.T. Solutions to the clients of the company ranging from Enterprise Networks, Network Design, Structured Cabling, Software Solutions, Website Design and Solutions. Also caters to Advertising requirements and materials as a secondary line expertise of the Company.Experiences include:* Network Implementation* Network Security Implementation* End Point Security Implementation* Server Administration and Installation (Windows and Linux… Show more Provide Short, Middle and Long Term I.T. Solutions to the clients of the company ranging from Enterprise Networks, Network Design, Structured Cabling, Software Solutions, Website Design and Solutions. Also caters to Advertising requirements and materials as a secondary line expertise of the Company.Experiences include:* Network Implementation* Network Security Implementation* End Point Security Implementation* Server Administration and Installation (Windows and Linux Environments)* End-user Software Management (Office/Adobe)* Exchange Server Administration (On-prem)* Purchase and Recommendation of Equipment and Services* Total System Design/Architect that catered to major banking and retail establishments in the Philippines Show less

Robinsons Cybergate 2, Pioneer, Mandaluyong City

Provides and manages raised technical deliverables for a Telecommunications firm on-shore which acted as an MSP to its clients. Pushes better resolutions to issues and solution-critical items.* Coordinated with the 3 Major Telcos in the US in terms of deliverability of required infrastructure of clients that catered mostly to banking and finance.* Improved process of the team to finish more deliverables.

Quezon City, Philippines

Designbox Studios aims to bring affordable computer services to every Philippine household. Started on production of personalized items (T-shirts, Mugs and Plates), Designbox Studios has expanded its operations to cover Web Design, Desktop Publishing, Multimedia Presentations, Small and Medium Enterprise IT Support. Recently under the umbrella of the Designbox Studios, Donkeysport multimedia has been established to concentrate on Video Editing, Pre/Post-production and other aspects of film… Show more Designbox Studios aims to bring affordable computer services to every Philippine household. Started on production of personalized items (T-shirts, Mugs and Plates), Designbox Studios has expanded its operations to cover Web Design, Desktop Publishing, Multimedia Presentations, Small and Medium Enterprise IT Support. Recently under the umbrella of the Designbox Studios, Donkeysport multimedia has been established to concentrate on Video Editing, Pre/Post-production and other aspects of film making - more concentrating on the Area of Independent Production.Areas of Responsibility:*Management of Day-to-day operations*Interface with clients and define project tasks*project management*conceptualization and design of client projects for DSBX and DSM*tier 3 customer support (escalations)*marketing and sales monitoring*Research and Development*Streamlining of tasks which is tailorfitted to each project.*inhouse technical / senior technical support*Sr. SEO Lead.* Network Design and Implementation.* Server Implementation and Management (Windows/Linux)* Security Infrastructure Implementation (CCTV/FDAS/BIOMETRICS) Show less

Quezon City, Philippines

Areas of Responsibility:* Server Installation and Management (Windows 2008 r2)* Exchange Server Management * Network Storage Management and Maintenance (HP)* Backup Management and Maintenance* MS Dynamics Installation, Implementation, Maintenance and Management* End-user support as L3 Helpdesk* Trained L1 and L2 Support team members.* License Management for Microsoft Products* Provided support for Company clients on servers, networks and security* Created… Show more Areas of Responsibility:* Server Installation and Management (Windows 2008 r2)* Exchange Server Management * Network Storage Management and Maintenance (HP)* Backup Management and Maintenance* MS Dynamics Installation, Implementation, Maintenance and Management* End-user support as L3 Helpdesk* Trained L1 and L2 Support team members.* License Management for Microsoft Products* Provided support for Company clients on servers, networks and security* Created Policies governing the IT Department with basis on SLAs set. Show less

Carlsbad, California

Position Level : Supervisor / 5 Years & Up Experienced Employee Specialization : IT/Computer - Network/System/Database Admin Industry : Real Estate; * Design and Acquisition of Various IT Internal Projects * Designed and implemented Present Day Enterprise Network for the Company * Work closely with the hr for designing IT-related Policies. * Planning and execution of IT Related Security measures. * Database Programming (VBA Excel and Access) *… Show more Position Level : Supervisor / 5 Years & Up Experienced Employee Specialization : IT/Computer - Network/System/Database Admin Industry : Real Estate; * Design and Acquisition of Various IT Internal Projects * Designed and implemented Present Day Enterprise Network for the Company * Work closely with the hr for designing IT-related Policies. * Planning and execution of IT Related Security measures. * Database Programming (VBA Excel and Access) * provides support in-house * trains employees on basic troubleshooting * decides and benchmarks IT related equipment for acquisition. * Designs and implements IT Inventory database and test server\ * Responsible in managing support servers to offline web servers for testing as per department spec. * Provides occasional debriefing / training to employees regarding new software / systems implemented. * coordinates with department heads for additional/special requirements. * coordinates with various providers for special IT Projects. Show less

Position Level : Supervisor / 5 Years & Up Experienced Employee Specialization : IT/Computer - Network/System/Database Admin Industry : Call Center / IT-Enabled Services / BPO; Design and Acquisition of Various IT Internal Projects * Designed and implemented Present Day Enterprise Network for the Company * Work closely with the general manager and hr for designing IT-related Policies. * Planning and execution of IT Related Security measures. * VoIP… Show more Position Level : Supervisor / 5 Years & Up Experienced Employee Specialization : IT/Computer - Network/System/Database Admin Industry : Call Center / IT-Enabled Services / BPO; Design and Acquisition of Various IT Internal Projects * Designed and implemented Present Day Enterprise Network for the Company * Work closely with the general manager and hr for designing IT-related Policies. * Planning and execution of IT Related Security measures. * VoIP Administration * provides support in-house * trains employees on basic troubleshooting * decides and benchmarks IT related equipment for acquisition. * Designs and implements IT Inventory database and test server\ * Responsible in managing support servers to offline web servers for testing as per department spec. * Supports the HR Dept. for Employee DTR (via Biometrics System) * Provides occasional debriefing / training to employees regarding new software / systems implemented. * coordinates with department heads for additional/special requirements. * coordinates with various providers for special IT Projects. Show less

Position Level : 1-4 Years Experienced Employee Specialization : Advertising/Media Planning Industry : Real Estate; Conceptualize Ads and promotions for Camp John Hay's Real estate properties, Also responsible for internal graphics and layout requirements. Optionally handled IT requirements for the company

Managed day to day operations of the store. provided escalated technical solutions to clients, either walk-in or corporate. negotiated with wholesale clients for their requirements. managed store inventory.

Bachelor Of Science - Business Administration, Business Administration And Management, General

Ccna, Cisco

Bachelor Of Science (B.S.) (Undergraduate), Computer Engineering

Education record