Cx Director (Retail)
Current
Jun 2020 - Present
AeroLeads people directory · profile
Ivan Artamonov Email & Phone Number
CX
at
VTB
1 work email found
@otpbank.ru
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
CX
Location
Moscow, Moscow City, Russian Federation
Company size
Who is Ivan Artamonov? Overview
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Quick answer
Ivan Artamonov is listed as CX at VTB, a company with 2878 employees, based in Moscow, Moscow City, Russian Federation. AeroLeads shows a work email signal at otpbank.ru and a matched LinkedIn profile for Ivan Artamonov.
Ivan Artamonov previously worked as CX director (retail) at Vtb and Head of CX at Otp Bank. Ivan Artamonov holds Master'S Degree, English/Language Arts Teacher Education from Кубанский Государственный Университет (Кубгу) / Kuban State University (Kubsu).
Company email context
Email format at VTB
This section adds company-level context without repeating Ivan Artamonov's masked contact details.
{first_initial}{last}@otpbank.ru
76% confidence
AeroLeads found 1 current-domain work email signal for Ivan Artamonov. Compare company email patterns before reaching out.
Profile bio
About Ivan Artamonov
Ivan Artamonov is a CX at VTB. He possess expertise in customer service management, complaint management, customer satisfaction research, customer service, loyalty programs. He is proficient in Русский, Английский, Немецкий and Турецкий.
Listed skills include Customer Service Management, Complaint Management, Customer Satisfaction Research, Customer Service, and 1 others.
Current workplace
Ivan Artamonov's current company
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7 roles
Ivan Artamonov work experience
A career timeline built from the work history available for this profile.
Head Of Cx
Organization of the E2E process of Customer Experience management, including research (CSI&NPS), business processes transformation, reports to the CEO and CEO-1 board. Cross-functional interaction to drive customer-oriented processes.
Aug 2018 - Dec 2019
Mar 2014 - Aug 2018
Head Of Complaints Service
Customers Complaints Management, analysis, management of the personnel (~60 employees) to contact the Customers and process complaints, proactive reaction and operations. Decreased Complaints processing period from ~60 to ~5 days. Launched social media requests within 15 minutes 24/7. Implemented a new CRM system in complaints which allowed systematize.
Sep 2012 - Feb 2014
Head Of Internet Complaints Service
Internet complaints analysis, management of the personnel to contact the Customers and process complaints, proactive reaction and operations. In the list of the banks of Russia (www.banki.ru) I lifted Home Credit from 60th place to the 23d place. Every customer gets his request reacted within 4 hrs.Launched the Loyalty program within complaints and contact.
Nov 2010 - Sep 2012
Business Trainer
Personnel development, processing the trainings, creating, inmproving and performing of the educational programs and standards in the Regional branch of the bank
May 2009 - Nov 2010
May 2007 - May 2009
Team & coworkers
Colleagues at VTB
Other employees you can reach at vtb.com. View company contacts for 2878 employees →
DA
Dmitry Afrikanov
Colleague at VtbRussia, Russian Federation
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EK
Elena Konnova
Colleague at VtbRussia, Russian Federation
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AL
Andrey Lapaev
Colleague at VtbMoscow, Moscow City, Russia, Russian Federation
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SP
Sergey Pugachev
Colleague at VtbMoscow, Russia, Russian Federation
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AP
Andrey Pavlov
Colleague at VtbMoscow, Moscow City, Russia, Russian Federation
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TS
Tatiana Suvorina, Phd
Colleague at VtbRussia, Russian Federation
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SY
Smolnikova Yulia
Colleague at VtbRussia, Russian Federation
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AU
Anna Ushakova
Colleague at VtbRussia, Russian Federation
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SS
Svetlana Sbytova
Colleague at VtbRussia, Russian Federation
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AA
Alexander Averianov
Colleague at VtbRussia, Russian Federation
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Dmitry Afrikanov
Colleague at VtbRussia, Russian Federation
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EK
Elena Konnova
Colleague at VtbRussia, Russian Federation
View →
AL
Andrey Lapaev
Colleague at VtbMoscow, Moscow City, Russia, Russian Federation
View →
SP
Sergey Pugachev
Colleague at VtbMoscow, Russia, Russian Federation
View →
AP
Andrey Pavlov
Colleague at VtbMoscow, Moscow City, Russia, Russian Federation
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TS
Tatiana Suvorina, Phd
Colleague at VtbRussia, Russian Federation
View →
SY
Smolnikova Yulia
Colleague at VtbRussia, Russian Federation
View →
AU
Anna Ushakova
Colleague at VtbRussia, Russian Federation
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SS
Svetlana Sbytova
Colleague at VtbRussia, Russian Federation
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AA
Alexander Averianov
Colleague at VtbRussia, Russian Federation
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1 education record
Ivan Artamonov education
FAQ
Frequently asked questions about Ivan Artamonov
Quick answers generated from the profile data available on this page.
What company does Ivan Artamonov work for?
Ivan Artamonov works for VTB.
What is Ivan Artamonov's role at VTB?
Ivan Artamonov is listed as CX at VTB.
What is Ivan Artamonov's email address?
AeroLeads has found 1 work email signal at @otpbank.ru for Ivan Artamonov at VTB.
Where is Ivan Artamonov based?
Ivan Artamonov is based in Moscow, Moscow City, Russian Federation while working with VTB.
What companies has Ivan Artamonov worked for?
Ivan Artamonov has worked for Vtb, Otp Bank, Otp Bank (Russia), and Home Credit And Finance Bank.
Who are Ivan Artamonov's colleagues at VTB?
Ivan Artamonov's colleagues at VTB include Dmitry Afrikanov, Elena Konnova, Andrey Lapaev, Sergey Pugachev, and Andrey Pavlov.
How can I contact Ivan Artamonov?
You can use AeroLeads to view verified contact signals for Ivan Artamonov at VTB, including work email, phone, and LinkedIn data when available.
What schools did Ivan Artamonov attend?
Ivan Artamonov holds Master'S Degree, English/Language Arts Teacher Education from Кубанский Государственный Университет (Кубгу) / Kuban State University (Kubsu).
What skills is Ivan Artamonov known for?
Ivan Artamonov is listed with skills including Customer Service Management, Complaint Management, Customer Satisfaction Research, Customer Service, and Loyalty Programs.
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