Responsible for generating new accounts for the business while retaining existing customers across North America by providing various transportation solutions such as LTL and FTL. Looking after customer account management, including participating in RFQ, negotiating contracts, and new service launches. Creating and monitoring root cause analysis and resolution implementation at both a strategic and functional level. Maintaining sales reports and profit matrix to meet revenue goals.

Managed corporate accounts, from project scoping, scheduling and planning to project delivery using ERP/SAP and in-person meetings. Assisted top management and a team of sales managers with presentations, cost estimation, product development, and tender/bid submissions to secure new corporate accounts. Played a key role between internal stakeholders and external stakeholders for managing project tasks and deliverables. Strategically solved conflicts and risks of ongoing projects to achieve the trust and satisfaction of stakeholders. • Completed 75+ corporate projects annually worth more than 7.3 million CND dollars.• Identified and secured sales within existing customer accounts by upselling and cross-selling product solutions.• Efficiently handled cross-functional communication flow between external stakeholders and internal stakeholders (such as purchase, logistics, marketing, and designing teams) to deliver the orders/projects on time.• Led monthly meetings with top management to reflect on the project challenges and supply chain issues to improve the processes/systems/communication channels.• Coordinated and participated in corporate events and trade exhibitions to attract new customers.