Customer Success Manager
CurrentiKnow is an SaaS company that produces e-learning courses, specifically aimed at managers and we provide a learning platform where all our courses can be accessed at any time. Our client base consists of many municipalities and counties in Sweden but also companies. The objective of my role in the company is to make sure that our clients get the most out of the service that we provide for them, and to help them achieve their goals when it comes to competence development for their staff. Together with my clients HR-representatives I plan and execute training projects using our e-learning platform. I also provide statistics of usage of our courses, make sure that new users gain access to the platform, onboard new clients, demonstrate usage of the platform, etc.