Helping start up the customer service department for Sweden, and I’m so excited!

NDA is a leading regulatory drug & device development consultancy, supporting companies with their regulatory, pharmacovigilance, quality and strategic communication challenges across the US and EU.

Produced newsletters in MailChimpHandled Social Media (Facebook, LinkedIn, Twitter)Created Facebook posts, both organic and paidPartial In-house designer for online and printed promotionsReviewed stats, weekly, monthly and yearlyHandled marketing for all events throughout the region

Online Editor at CFO Innovation, the only online publication exclusively for CFOs, Finance Directors, Controllers, Treasurers and other Finance Professionals in Asia.• Worked as the extra hand for the Editor-in-Chief• Kept our Social Media platforms alive with relevant information, links and reports• Monitored and made sure the website was up-to-date with news, white papers, interviews and job openings, all tailored to senior Finance Professionals• Composed and sent out newsletters three times a week• Read, summarized and uploaded white papers, features and video clips to the website that I thought would be of importance to our readers

SWEA is short for Swedish Women’s Educational Association International and is an international organization for Swedish women all over the worldPart of the Management TeamResponsible for the printed publications Set up a completely new website in Wordpress, with help from my associatesHandled all questions regarding web and print, but also discussed members, activities and how to increase more awareness about SWEA among Swedish women in Hong Kong

Wrote articles in Swedish, relevant to Swedes in Hong KongWorked on the layout of the printed magazine, using Adobe IllustratorProofread and layout correctionsHelped three different Editors-in-Chief to get to know and lead the magazine

• Handled the two biggest clients in Nordic together with the Key Account Managers, Supply demanders and the Marketing Department. • Daily contact with the clients purchase departments, manual order handling in SAP, made sure deadlines were followed, always kept the client up to date with the latest information. Always work on finding the best and quickest solution when a problem occurred to keep the client satisfied. • Support and information for the clients purchase departments to make sure they have the latest information on new products and products that were phased out. • Weekly internal meetings to make sure all departments are informed about any issues that must be solved.

Devoted Spinning and Fitness Group Instructor.

• Servicing clients with order entry, repairs and claims via e-mail and phone. • Always stay on top of changes, new products, modifications etc. to ensure that we give our clients the latest and best information available. • Handling invoicing, payments and credits. • Support to the sales force with detailed product information, client relations, turn-around times and printing information etc. • Large Format Printing – Made sure the printing department received the correct high resolution file at the right size for the product.

• Serving clients with order entry, repairs, claims, and provided the most up to date information about products, information, changes, pricing and availability. • Project Manager for larger and more complicated orders. Ensured that everyone was up to date and provided the customer with consistent updates. • Supervising the Customer Service department, hiring, scheduling and evaluations. • Proof reading documents, price lists and technical information. • Responsible to keep customers and staff up to date with the Expand product line, new products and modifications. • Monitored inventory along with the Operations Manager to ensure sufficient stock.

• Single-handedly updated the Expand Extranet (dealer website) with technical product information and news for both Dealers and co-workers globally. • Helped develop, write and distribute the Expand graphic guidelines. • Launched new products, from start to finish. • Participated in producing brochures for new products by assisting at the photo shoot location, proof read text, correct layouts etc. • Prepared Set-up instructions, both images and text (many still in use). • Responsible for writing and layout of the monthly internal newsletter. • Held a monthly staff meeting to keep everybody up to date of new developments and product revisions.

• Store Sales clerk/Cashier.• Assistant Store Manager when needed.• Assisted at wine tastings. • Provided my knowledge of wine and food combinations to customers.