• Problem solving skills: Responsible for initial interactions with bank customers, both in-person at bank offices, by phone and in writing. Assisted customers with various financial matters like foreign and domestic payments, loans, savings in funds and stocks, suspected fraud attempts etc. Progressed in problem-solving skills and refined customer-oriented approach. • Sales: Engaged in sales of Real Estate Agency’s services, expanding beyond customer advisory responsibilities. I also sold solutions for occupational pension products to the banks’ customers as well as scheduled meetings. • Financial acumen: Additionally gained a deeper knowledge of the financial market as well as macroeconomics in general. I have also gained more knowledge of the bank’s products and services.

• Marketing: Responsible for creating marketing plans for the committees events and social media.• Content creation: Responsible for creating social media content for the committees social media channels.

• Communication skills: Addressed customer inquiries and concerns via chat and telephone support. • Solution oriented: Acquired skills in efficiency, solutions-oriented, and customer service orientation. • Payment Method Guidance: Handled a range of tasks from basic invoice inquiries to complex transaction issues. Provided advice to customers on selecting appropriate payment methods tailored to their individual circumstances.

• Career progression: Transitioned to increased responsibilities after eight months, moving from Sales Associate to the role of Service Leader within the company • Dual role: Alongside the Sales Associate role, undertook traingin and responsibilities as a Service leader, • Service Leader Responsibilities: Coached Sales Associates, Organized tasks to optimize store sales, Ensured store’s sales targets were met. Monitored and maintained statistics on store performance against daily and hourly targets. • Leadership: Developed my leadership skills, which have been a big passion for me ever since. I strive to be able to do it again in the future.

• Service Excellence: Focused on delivering the best possible service experience to Michael Kors customers. • Product Advisory and Sales: Advised and sold a range of products including handbags, clothing, shoes, small leather goods, pieces of jewelry, and watches to customers based on their preferences and needs.• Advisory skills: Developed skills in advisory service and customer service. Gained valuable experience working within a large corporate environment.

• Dual Employment: Worked both at the golf club's restaurant and as a receptionist at the same golf club. • Responsibilities: Sold green fees to golfers, rented out golf cars to visitors, managed sales of the golf club’s merchandise.

• Responsibilities: Responsible for taking customer orders, serving food and beverages to guests, clearing and cleaning tables after guests. • Service skills: Enhanced service skills through the role.