Ida Gardinge Email & Phone Number

Stockholm, Stockholm, Sverige

Stockholm, Stockholm County, Sweden

Responsible for driving and developing customer experience initiatives and fostering a customer-centric organization. Tasks include overseeing customer insights and analysis. Successfully cultivated a deep understanding of the importance of customer experience within the leadership team, implementing new processes and metrics to reduce gaps in the customer journey and enhance operational efficiency. The role includes budget accountability and requires proficiency in project management, change management, and workshop facilitation.

Stockholm, Sweden

Led customer insights and customer journey work while also serving as a team lead with operational responsibilities for a cross-functional team. Involved in the implementation of case management systems and Marketing Automation, as well as responsible for introducing new work methodologies. Focus was on ensuring internal operations aligned with customer expectations, leading to improved customer-related KPIs.

Stockholm, Sweden

Led a team of approximately seven Customer Care Representative in Sweden. Developed working methods to facilitate team growth and streamline processes. Also implemented new work methods and processes.

Handled customer-related matters in various construction projects and maintained contact with homebuyers to enhance their housing experience.

Developed, maintained, and staffed one of JM’s housing stores. Engaged with potential buyers and curious prospects. As a marketing assistant, supported the marketing manager and drove simple marketing projects.

Stockholm, Sweden

Responsible for the showroom where Bestseller’s brands were showcased. Maintained ongoing contact with stylists and fashion magazines.

Bachelor'S Degree, Business

Bachelor'S Degree, Marketing