Create a safe space for women/children that have survived multiple types of traumas to receive support, advocacy and financial help where available. Heavy interaction with women, children, aged out foster care youth, and single parents to create safe environments for healing and growth. Create and facilitate the curriculum and facilitate a monthly Girls Club for at risk girls. Host a monthly feed the homeless initiative in downtown Atlanta area for displaced and homeless individuals. Responsible for fundraising efforts to support goals/initiatives. Host multiple yearly giveback and fundraising events. Crisis management. Create new/innovative programs to support women and children regularly in different capacities.

Collaborate with the Engagement, Social Responsibility Director/team, and DEI team to create strategies that will advance the Social Responsibility space. Lead employee volunteer and giving programs. Guide regional Community Outreach Captains within Coyote Inclusion Teams to develop and execute giving opportunities that serve focus areas. Develop communication strategy to highlight Corporate Philanthropy and Community Outreach programs to drive employee engagement and increase participation including internal recaps from all Coyote Inclusion Team community events and quarterly impact reports. Chair the Social Responsibility Board to ensure approved philanthropy dollars align to approval criteria, focus area, and organizational goals. Execute centralized fundraising activities Manage Corporate Philanthropy Request process

Proactive communication with internal and external customers regarding accounts receivable. Extensive focus on credit and collections. Responsible for a $15m portfolio handling large balance accounts to ensure timely receipt of invoices payment. Heavy interaction via email and phone to resolve errors in accounts, investigate complaints, verify account accuracy of charges, and collect past due balances. Research, reconciliation, and resolution of payment discrepancies when customer remittance information does not match what is expected, and adjust accounts accordingly and or request additional payment. Resolution to billing and EDI issues. Knowledge of Great Plains. Account audits as necessary. Approve and monitor new and existing lines of credit. Extensive interaction with the Sales and Operations teams to properly manage billing, payment flow, new/continued business.

Management of the patient financial experience, performing AR account management analysis and providing complete, timely, and accurate follow up on both hospital and physician account balances to optimize overall reimbursement and insure our patients receive the best CTCA has to offer in account management. Heavy interaction with patients, family members, caregivers, site stakeholders, outside insurance companies, third party payers, and employers as necessary. Responsible for 30% of ongoing cash flow with the expectation that assigned patient accounts are reviewed every 45 days. Utilization of a holistic approach to managing patient accounts from the time they are received through resolution. Act as an agent on behalf of the patients, as well as CTCA. Responsible for understanding, reconciling, verifying billing and patient/insurance payments. Account adjustments, analyzing payments posted, and fielding of any patient inquiries and/or complaints on a daily basis.

Collection efforts on active accounts 1-121+ totaling $3.4m Heavy interaction with 42 Attorney’s and 21 Associates/Of Counsel’s regarding their clients and their outstanding receivables to develop payment plans, decide on adverse action if necessary, discuss and implement any discounts and reallocation of work if needed, any additional duties as neededResponsible for any research necessary to resolve delinquency issues while focusing on client retention and minimizing losses whenever possible Heavy assistance in in developing new collection policies and procedures as well as delinquency reporting and strategiesRecommended write-offs as necessary for review by management committeeDirect weekly reporting to the CFO regarding delinquency progress, issues/resolution suggestions.

Coordinated collection efforts on active high balance accounts 1-121+ Collections on accounts in Bankruptcy (Ch#7, 11, 13), Receiverships, and Assignments for Benefit of Creditors to resolve delinquency issues, retain customers, and minimize losses whenever possible Answered customer questions relating to products and proceduresInteraction with Attorneys, Trustees, and Assignees regarding bankrupt clientsDeveloped alternative payment plans and structured settlement agreements for delinquent customers in attempts to resolve delinquent accountsInitiated skiptracing, legal actions, and recommended write-offs as necessaryInsured collection and repossession procedures were adhered to per corporate policy

Developed strong business relationships with my Branch Sales Management Team and 114 Snap-on Tool dealers.Directed and coordinated collections efforts on active accounts 30-120 days delinquent to resolve delinquency issues, retain customers, skiptracing, and minimize lossesPromoted and administered new credit programs, sales products and procedures to Snap-on Dealers, management, and sales personnelHandled dealer credit approval “appeals” with the internal credit analystAnswered field and customer questions relating to credit programs, products and proceduresInitiated legal actions where needed and recommended write-offs as necessaryDeveloped PowerPoint presentations for quarterly field and management team meetings30% traveling for region development

Extensive skiptracing to establish contact with debtors and to determine collection actionSetup repayment plans, negotiated settlements and/or payoffs on accounts 120+ and olderReferred accounts for legal action and worked closely with the legal department to monitor action taken on those accounts.Acted as a resource to all Snap-on field personnel to coordinate product return