Hello, I'm Ida Mikaela Lucena! With a diverse educational background in Biosystems Engineering and Psychology, I've cultivated a wide-ranging skill set that includes expertise in basic accounting and taxation. With 4 years of experience as a customer and technical support representative, I've become adept at handling outbound and inbound calls, responding to chat and email inquiries, managing account information, and performing data entry tasks. In addition, I've pursued my passion for writing by creating engaging articles and content in my free time, which has expanded my vocabulary and honed my communication skills. Balancing my full-time job with writing has been a fulfilling combination, and I'm eager to connect with professionals on LinkedIn to explore new opportunities where I can leverage my diverse skill set and passion for effective communication. Let's connect and discuss how we can collaborate! #CustomerService #TechnicalSupport #ContentCreation #WritingSkills