• Led business transformations for Fortune 500 companies across various sectors, including Financial Services, Healthcare, and Manufacturing. • Collaborated with clients to identify solutions and crafted business cases aimed at enhancing system capabilities, optimizing efficiency, and reducing operational costs.•Translated intricate business requirements into seamless, automated technical solutions within Salesforce and other technical platforms.• B2B software procurement, guiding clients through the entire software implementation lifecycle—from initiation to successful Go-live.• Led and directed a team of developers, ensuring the timely completion of project deliverables and maintaining high standards of quality across a vast portfolio of projects.• Developed comprehensive guidelines, manuals, and engaging presentation materials. Maintained documentation throughout project lifecycles and communicated progress effectively to business sponsors, C-Suite executives and the board of directors. • Designed and implemented applications and interfaces, including third-party integrations and AppExchange packages, contributing to seamless business processes.• Proficiently managed data within Salesforce, creating impactful reports, dashboards, and custom components, fields, and objects.• Successfully managed hundreds of projects, ensuring adherence to project milestones and deadlines, and consistently delivering results within established timelines.• Conducted educational sessions and led training programs for end users, empowering teams to leverage Salesforce CRM effectively.• Configured and customized Salesforce CRM to align with existing business processes, seamlessly integrating and, when necessary, replacing legacy systems.• Identify relevant datasets through deep engagement with customer problems and workflows.• Utilized data science and machine learning to discover business patterns and create conversion models

• Worked directly with the Chief Marketing Officer (CMO) to align Marketing Cloud strategies with overall business objectives. • Collaborated with business managers to understand their marketing goals and objectives.• Designed and implemented Salesforce Marketing Cloud solutions to meet client requirements.• Configured and customized the Marketing Cloud platform based on business needs.• Created and managed customer journeys, email campaigns, and automation processes.• Provided expertise in data segmentation, personalization, and analytics.• Collaborated with cross-functional teams, including developers and business stakeholders, to ensure seamless integration with other Salesforce products and systems.• Routinely stay updated on the latest Salesforce Marketing Cloud features, best practices, and industry trends by attending seminars and webinars.• Conducted training sessions for clients and internal teams on using Salesforce Marketing Cloud effectively.Salesforce Administrator:• Travel to trade shows, present, and meet clients face to face for assistance• B2B Software Procurement and Software implementation from start to Go-live• Administered Salesforce CRM for over 200 users, providing setup, security, and ongoing support.• Designed and deployed new Salesforce products, functionality, and custom solutions.• Imported and cleaned data from disparate systems into Salesforce.• Onboarded new Salesforce users through seminars and workshops.• Documented platform configuration, customizations, and standard operating procedures.• Support and maintained data management, including dashboards, reports, custom objects, fields and objects within Salesforce. • Created custom objects, fields, formulas, workflows, validation rules, processes, and other solutions.Collaborate with stakeholders to gather requirements and provide technical solutions.

• Yield management and monetization optimization. • Gather, compile, and forecast market and economic information. • Develop and implement new strategies for clientele retention. • Consult and training of other hosts.• Implemented automation systems for efficiency. • Managed short-term rental properties, ensuring a positive and welcoming experience for guests.• Effectively communicated with guests to coordinate check-ins, provide information, and address inquiries.• Maintained a high occupancy rate and received consistently positive reviews, earning and maintaining Super host status for over nine years.• Coordinated cleaning and maintenance schedules to ensure the property met high standards of cleanliness and presentation.

• Ensure that patients understand all financial obligations. • Collect and set payment arrangements for patients, handling urgent financial matters efficiently and effectively. • Meet or exceed audit accuracy goals, demonstrating meticulous attention to detail even in high pressure situations. • Meet or exceed monthly sales targets, utilizing strong communication skills honed in the fast paced environment of the emergency room to effectively engage with patients. • Actively participate in and provide outstanding customer service, applying empathy and patience learned from working in the demanding environment of the emergency room.• Assists team with reports and projects to maintain team and individual productivity standards.

• Coordinate the work of numerous vendors and consultants• Attend trade shows and perform formal presentations • Manage project conflicts and resolutions• Budgeting, scheduling, and maintaining quality control• Create and respond to Requests for Proposals and Information (RFP) (RFI)• Measure project performance and progress using software statistical tools

• Provide administrative and secretarial support for the President and CIO• Acting as a proxy for the President and CIO representing them in meetings or high level communications with senior executives• Initiating and follow-up of action items for appropriate parties• Organize official meetings and events

• Create marketing campaigns to promote the company’s services• Meet with potential clients to generate new accounts• Negotiate service fees and prepare contracts• Maintain invoices and payment records• Supervise a crew of up to 30 employees• Work closely with over 20 clients to ensure customer satisfaction• Responsible for generating approximately $100,000 in gross annual revenue

• Receptionist• Greet and attend to students• Handle incoming calls• File student paperwork• Data entry