Ida Maccarthy Email & Phone Number

Sydney, Nsw, Au

Allambie Heights, Nsw, Au

• Heading up the enterprise, strategic Project Management Office (PMO) and Change Management Office (CMO) in the Strategy, Quality & Risk team. • Established CPA's CMO and accelerated CPA's CM maturity working with an external change consultancy, which resulted in an Australian Business Award for Change Management. • Working with the General Manager to support strategy development and execution, including engagement of Board, Executive Team and Senior Managers in strategic planning, strategic plan review, implementation/execution, reporting and translating strategy to engage our people.

Allambie Heights, Nsw, Au

Executive Team member, responsible for Strategic Planning & Performance and leading the following functions: Risk Management & Assurance, PMO CMO, Quality Management and Quality & Safeguarding, Corporate Policy, Data Analytics & Insights.

Allambie Heights, Nsw, Au

Leading the PMO, Change Management and Policy Office functions of the organisation during a period of growth & transformation for CPA.

Allambie Heights, Nsw, Au

• Established CPA’s inaugural strategic, enterprise Project Management Office (PMO) and built the capacity and capabilities of the organisation in Project Management excellence, designing and implementing effective and fit-for-purpose best practice PM practices, governance structures, processes, tools and templates, reporting mechanisms and training & coaching frameworks to enable increased project execution success

North Sydney , Nsw, Au

As National Project Executive, I directed the project and change management for multiple projects, engaging C-suite executives and senior management while influencing non-direct reports to ensure the delivery of project outcomes. Key projects included: ♦ Project Management Framework: designed and implemented PM methodology & framework, coaching business leaders and project managers across the organisation. ♦ Knowledge Management: established and transitioned the organisation to a comprehensive information management environment (Microsoft office/MS365, digital asset management, new Intranet & Website redevelopment) ♦ Customer Relationship Management Strategy: a series of initiatives to transform how the organisation manages stakeholders by developing and implementing the organisation’s first Customer Relationship Management strategy to maximise customer value. Key achievements included: the design and implementation of behavioural customer-centric segmentation model and strategic communications framework; database management improvements (IMIS) in data quality, functionality, change control and user adoption issues (68% improvement in user confidence in the database); selection and implementation of CRM database (Salesforce).♦ Fundraising Model Review: created a more sustainable fundraising model by reengineering workflows to restructure the Community Fundraising and Events teams.♦ Donated Goods & Services Framework (DG&S): designed and implemented new processes, policies and tools to strategically forecast and source DG&S requirements across all areas of the organisation, resulting in cost savings of $3.3M in the first year (no additional headcount).

North Sydney , Nsw, Au

• Pioneered and implemented campaign management best practices for the organisation’s most valuable national fundraising campaign (Starlight Day), which included elements such as sponsorship (Caltex), volunteer mobilisation, merchandise logistics and distribution, event execution, corporate and community fundraising, cause-related-marketing, PR and advertising.• Consolidated the planning and delivery activities of over 25 stakeholders into one comprehensive plan, which resolved systemic, long-term campaign management issues, enabling the campaign to recruit 3,500 Volunteers across 275 locations and raise a record of $1.8M (22% YOY increase).

North Sydney , Nsw, Au

• Led an internal team of Project Managers to plan and execute a $1M joint initiative between Starlight and a major sponsor, Caltex, where Starlight toured over 40,000 kms in one year, delivering programs and maximising community engagement in 110 regional areas across Australia.• Managed a diverse range of stakeholders including corporate sponsor head office and regional sites, media outlets, hospitals, community groups and local councils, achieving sponsorship, brand, program delivery and fundraising targets and resulting in the filming of a documentary, which aired on the Nine Network.

• Led a team to generate $2M fundraising revenue from corporate and community groups via fundraising initiatives such as events, sponsorship, peer-to-peer fundraising, staff engagement initiatives, cause related marketing, workplace giving, trust & foundations and major donors

• Managed relationships with Community Fundraising individuals, committees and community organisations working to achieve a budget of over $1.3M, while implementing numerous improved processes transforming the function to become strategic and proactive, increasing productivity, resulting in increased fundraising income and improved stakeholder experience. Extended my responsibilities to analyse and reengineer processes, systems and reporting tools in four other departments, providing training to teams and resulting in increased productivity across the teams

• Coordinated the planning and delivery of fundraising events including a Corporate Sailing Challenge, a Five Chefs Dinner and a pro-celebrity tennis event at Sydney Olympic Park with top-seeded players, including the World No. 1, exceeding revenue and attendance targets by 30% (approx. 8,000 attendees), working with C-suite and Board members (Event committee).

Sydney, Nsw, Au

• Assisted in the production and assessment of Project Schedule and Progress Reports, ensuring Project Managers followed the Telstra Project Management & Delivery process through quality assurance methods.

Amsterdam, North Holland, Nl

• Managed the Project Office function in a Customer Relationship Management (CRM) database project with a budget of approx AUD$10M and a team of 30-35 people, managing project timelines, improved financial and project reporting to Steering Committee, coordinated risk and issue management and project planning (defining scope, resourcing requirements, RACI etc.)

Frankfurt Am Main, Hessen, De

• Co-managed the merger project to integrate the agent-bank custody networks of Deutsche Bank and Bankers Trust worldwide• Developed market-specific project plans and custodian analysis to transition custody assets in 75 countries achieving a USD $6.5M reduction in operating expenses

Frankfurt Am Main, Hessen, De

• Managed relationships between Deutsche Bank Global Custody and it’s agent banks worldwide, implementing Service Level Agreements, performing due diligence and resolving service level issues• Designed and successfully implemented a solution to evaluate and monitor the service performance of agent banks, resulting in a more efficient, proactive approach to issue resolution and increased productivity of agents

Zurich, Ch

• Tested database to control and administer financial market information within Global Market Data Services Team. Monitored data quality and tracked bugs; designed and produced monthly test market data reports for management.

• Coordinated the establishment and development of a Middle Office & Settlements Department in a bilingual environment (German/English), developing new policies, procedures and business processes

Boston, Ma, Us

• Liaised with financial brokers and clients, providing financial market analysis, advising on products and processing deals in a bilingual environment (German/English), extending original responsibilities to manage a successful Sales Project and achieved responsibility for Training Facilitation of the department

Betzdorf, Luxembourg, Lu

• Assisted with the management of PR activities and marketing communications relating to satellite launches in a multilingual environment (English, German, French) e.g. organizing press conferences, sending press releases

Diploma Of Project Management (Pmbok)

Prosci Certified Change Practitioner, Change Management

Managing Benefits Practitioner

Bachelor Of Commerce, Management & Marketing

Education record