• Tech support representative at E-commerce company.• Providing service to the company's customers on technical issues related to their trade websiteson the company's platform, including interfacing with third-party applications and services.

• Shift lead of 7-11 customer service reps; monitoring adherence to Dominos' CS procedures and enforcing the company's policy and vision.• Handling unusual customer issues and inquiries, while maximizing customer experience.• Conducting evaluation talks with employees, and arranging work shifts.

• Technical Support Representative (Frontal), iDigital Apple Distributor• Expert level customer service rep, providing frontal technical support (software and hardware issues) for Apple products, on-premise at iDigital store.• Handled customer instructions for correct device usage, teaching tools for maximizing device usability.• Worked independently within a team of technical support reps.

Network Admin, Shizafon Base, Armoury Corps• Provided IT support and troubleshooting for Shizafon's endpoints (software,hardware, servers, and operating systems)• Responsible for 1000 endpoints, handling AD issues, software installations,Windows errors, and Networking.• All-round management of the IT support team: SLA monitoring, Execution control,and ongoing professional accompaniment.