Education Operations Manager
Current- Oversee the day-to-day operations of the Digital Adoption Institute's Learning Management System (LMS), ensuring optimal functionality and user experience.- Collaborate with cross-functional teams to define and implement strategic initiatives to enhance the LMS platform.- Conduct regular assessments of the LMS to identify areas for improvement and implemented solutions to drive user engagement and satisfaction.- Lead project management efforts across internal and external… Show more - Oversee the day-to-day operations of the Digital Adoption Institute's Learning Management System (LMS), ensuring optimal functionality and user experience.- Collaborate with cross-functional teams to define and implement strategic initiatives to enhance the LMS platform.- Conduct regular assessments of the LMS to identify areas for improvement and implemented solutions to drive user engagement and satisfaction.- Lead project management efforts across internal and external departments/environments, overseeing multiple concurrent projects from initiation to completion.- Coordinate resources, timelines, and dependencies, and effectively communicated project updates and milestones to stakeholders.- Provide timely and effective assistance to customers regarding inquiries, technical issues, and troubleshooting related to the Digital Adoption Institute.- Evaluate the effectiveness of learning paths and certifications through data analysis and feedback, iteratively improving content and delivery methods to maximize learner engagement and outcomes. Show less