Heather Dawson Email & Phone Number

Utah, United States

• Inspect munitions for serviceability and applies munitions product assurance procedures• Manage inventory of 113 structures including inbound and outbound shipments• Repackage munitions and apply container markings• Analyze stockpile requirements to determine stock control levels• Prepare munitions for shipment and check shipping documents for accuracy• Determine and maintain storage facilities, inventory control actions, accomplish status files, storage records, reports, safety guidance and security requirements • Managed workflow; resolving problems and performing time sensitive tasks• Perform materiel management and accounting functions; track actions, status and schedules using government tracking system and excel for backup status• Establish planning and programming• Coordinate with customers and vendors for incoming and outgoing assets and maintain report files and documentation for all movements• Maintain serviceability and periodic maintenance on DoD vehicles and equipment

Hillsboro, Oregon, United States

• Coordinated with customers throughout move or renovation and offered assistance when necessary with changes, concerns or cost adjustments• Recorded and updated database with information regarding changes and communications• Understood the move process, documentation and claims overview and provided explanations to customer• Communicated service failures timely with appropriate departments• Maintained training requirements and standards to ensure consistency• Prepared and participated in monthly and quarterly performance reviews• Scheduled on and off-site meetings with customers to visualize their needs and build relationships

Hillsboro, Oregon, United States

• Opened accounts for new customers and prepared new account paperwork and applications• Identified the needs of new and existing customers and offered appropriate services available• Provided additional information to customers regarding promotions, contests and new account option• Promoted and upsold credit cards available through the financial industry• Answered questions and customer concerns regarding banking accounts and credit services• Proactively identified and informed customers of account status deficiencies and disputed transactions while providing resolutions• Processed and posted various loan payments and recorded information in database• Maintained cashflow in ATM and vault• Reduced risk by ensuring active cashboxes were within security and compliance guidelines

Tualatin, Oregon, United States

• Trained bar staff. Interacted with customers to develop loyalty and provided food/beverage services as well as conflict resolution• Ensured all licenses maintained current including health, safety and liquor• Ensured staff followed all food control and safety regulations• Enhanced profit by analyzing liquor costs versus sales and organizing events to build income for the establishment• Worked with vendors to develop new productions or promotions for the bar• Performed opening and closing procedures including cash handling, food preparation, housekeeping and lottery reporting

Portland, Oregon Metropolitan Area

• Performed opening and closing procedures the restaurant including maintaining cash inventory and delivering cash overflow to the bank, food preparation, housekeeping, lottery machine maintenance and verifying equipment is operational• Recorded income and expenses and ensured that cash registers are balanced • Purchased food from vendors, kitchen utensils, and equipment as needed • Trained new staff members and ensured current employees maintained knowledge of safety standards in the restaurant and on deliveries• Travel to and from bank to deposit overflow cash and receive change for on-hand cashflow.• Resolved customer issues in a professional manner• Reported staff hours to payroll department.