Heather Dawson Email & Phone Number

Utah, United States

• Inspect munitions for serviceability and applies munitions product assurance procedures
• Manage inventory of 113 structures including inbound and outbound shipments
• Repackage munitions and apply container markings
• Analyze stockpile requirements to determine stock control levels
• Prepare munitions for shipment and check shipping documents for accuracy
• Determine and maintain storage facilities, inventory control actions, accomplish status files, storage records, reports, safety guidance and security requirements

Hillsboro, Oregon, United States

• Coordinated with customers throughout move or renovation and offered assistance when necessary with changes, concerns or cost adjustments
• Recorded and updated database with information regarding changes and communications
• Understood the move process, documentation and claims overview and provided explanations to customer
• Communicated service failures timely with appropriate departments
• Maintained training requirements and standards to ensure consistency
• Prepared and participated in monthly and quarterly performance reviews

Hillsboro, Oregon, United States

• Opened accounts for new customers and prepared new account paperwork and applications
• Identified the needs of new and existing customers and offered appropriate services available
• Provided additional information to customers regarding promotions, contests and new account option
• Promoted and upsold credit cards available through the financial industry
• Answered questions and customer concerns regarding banking accounts and credit services
• Proactively identified and informed customers of account status deficiencies and disputed transactions while providing resolutions

Tualatin, Oregon, United States

• Trained bar staff. Interacted with customers to develop loyalty and provided food/beverage services as well as conflict resolution
• Ensured all licenses maintained current including health, safety and liquor
• Ensured staff followed all food control and safety regulations
• Enhanced profit by analyzing liquor costs versus sales and organizing events to build income for the establishment
• Worked with vendors to develop new productions or promotions for the bar
• Performed opening and closing procedures including cash handling, food preparation, housekeeping and lottery reporting

Portland, Oregon Metropolitan Area

• Performed opening and closing procedures the restaurant including maintaining cash inventory and delivering cash overflow to the bank, food preparation, housekeeping, lottery machine maintenance and verifying equipment.
• Recorded income and expenses and ensured that cash registers are balanced
• Purchased food from vendors, kitchen utensils, and equipment as needed
• Trained new staff members and ensured current employees maintained knowledge of safety standards in the restaurant and on deliveries
• Travel to and from bank to deposit overflow cash and receive change for on-hand cashflow.
• Resolved customer issues in a professional manner