Idara E. J. Ekong - Dev Ops, Msc, Itil, Phd Student Email & Phone Number

Adelaide, SA, AU

Australia

• My main duties will be assisting with help-desk support, troubleshooting and maintenance, and contributing to various in-house programming projects.Other Responsibilities are;
• Answering inbound support calls to assist users with access / usage issues (reactivesupport)
• Outbound calls to users when we see error logs but prior to them making a call to us(proactive support)
• Functional testing of new features prior to user release
• Development of customer self-help… Show more My main duties will be assisting with help-desk support, troubleshooting and maintenance, and contributing to various in-house programming projects.Other Responsibilities are;
• Development of customer self-help content, whether as blogs, downloadable PDFs orscreen videos

• Installs, maintains and monitors, the ICT systems and equipment in the mission (capital and projects).
• Supervises, plans and provides network security, supports and trains users, applies security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)
• Registers, reports and refers unsolved questions, problems and unusual requests, to the respective support units in order to actively provide solutions and ensure… Show more
• Registers, reports and refers unsolved questions, problems and unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards.
• Trains local IT assistants on daily maintenance tasks and 1st level support, as well as the radio operators in order to improve ICT staff capabilities and to improve lead time response.
• Ensures questions and problems related to ICT are solved (if appropriate, according to MSF policies and procedures in force at any time). Registering, reports and refers unsolved questions and problems, as well as.

 Provide first line ICT support to Mission Operations. Support and oversee ICT supervisor activities in the mission through functional management. Promote and maintain a vision on mission ICT services. Contribute to the development of IT field knowledge base and improving best practices. Improve, implement and maintain process and procedures that.

Lilongwe, Central Region, Malawi

Develop websites for companies under the Buy Malawi Strategy, an initiative supported by UNDP under the Private Sector Development Programme.

• Ensure electronic information systems meet intended reporting and data output requirement for donors and Government of Nigeria.
• Provide technical assistance on development and implementation of systematic process of data outputs from the electronic information systems.
• Prepare data analysis products for presenting and reporting.
• Analyze system, server and existing end user software application performance.
• Anticipate, mitigate, identify… Show more
• Anticipate, mitigate, identify, troubleshoot and resolve software problems on servers, input/output fleet and workstations. Escalate incidence as necessary.

• Systems administrator to manage all operating systems and other end user software.
• Manage infrastructure (Microsoft Exchange office, SharePoint Portal, ISA, Windows, other office365 licensed solutions) and connection solutions including workstation connectivity, Local Area Network, Intranet and.
• Perform Network and Security Audit, test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot and resolve hardware and software… Show more
• Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on servers, input/output fleet and workstations. Escalate incidence as necessary.
• Analyze system, server application, network and input/output device performance.

• Create required reports in response to business needs. Evaluate and recommend new technologies.
• Contribute to budgeting for IT related items to ensure cost effectiveness.
• Anticipate, mitigate, identify, troubleshoot and resolve network problems on workstations. Escalate incidence as necessary.
• Manage network subscription and infrastructure.

Responsibilities and achievements; ✓ Develop and publish web applications ✓ Develop and publish desktop applications ✓ Develop and publish mobile applications ✓ Debug, configure and manage project implementations.

• KEY RESPONSIBILITIES
• Received inbound call, responded to inquiries and educate students
• Handled and resolved student complaints
• Escalate appropriate queries to Back-end
• Manage students project and examination
• Lecture students on few languages such as C, vbdotnet, perl, C# etc

Beijing City, China

• KEY RESPONSIBILITIES
• Interacting with members, administrators and visitors
• Assisting and contributing in general to office co-ordination.
• Trouble-shooting computer and connection problems
• Manage custom video request
• Handle external video shoot, editing until final publishing

Doctor Of Information Technology- Phd, Information Technology - Specialization In Artificial Intelligence

Full-Stack Software Engineer, Computer Software Engineering

Master Of Science (Msc), Information System Management

Activities and Societies: Laureate network Multilingual network of international students

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: Pisnetwork Technology group