My main duties will be assisting with help-desk support, troubleshooting and maintenance, and contributing to various in-house programming projects.Other Responsibilities are;• Answering inbound support calls to assist users with access / usage issues (reactivesupport)• Outbound calls to users when we see error logs but prior to them making a call to us(proactive support)• Functional testing of new features prior to user release• Development of customer self-help… Show more My main duties will be assisting with help-desk support, troubleshooting and maintenance, and contributing to various in-house programming projects.Other Responsibilities are;• Answering inbound support calls to assist users with access / usage issues (reactivesupport)• Outbound calls to users when we see error logs but prior to them making a call to us(proactive support)• Functional testing of new features prior to user release• Development of customer self-help content, whether as blogs, downloadable PDFs orscreen videos• Provide new user set ups including emails, relevant software accounts, hardware setups, education and other in order to get new users up to speed• Drafting customer blog releases for new features• Other technical support as required Show less

• Installs, maintains and monitors, the ICT systems and equipment in the mission (capital and projects).• Supervises, plans and provides network security, supports and trains users, applies security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)• Registers, reports and refers unsolved questions, problems and unusual requests, to the respective support units in order to actively provide solutions and ensure… Show more • Installs, maintains and monitors, the ICT systems and equipment in the mission (capital and projects).• Supervises, plans and provides network security, supports and trains users, applies security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)• Registers, reports and refers unsolved questions, problems and unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards.• Trains local IT assistants on daily maintenance tasks and 1st level support, as well as the radio operators in order to improve ICT staff capabilities and to improve lead time response.• Ensures questions and problems related to ICT are solved (if appropriate, according to MSF policies and procedures in force at any time). Registering, reports and refers unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards. Show less

 Provide first line ICT support to Mission Operations. Support and oversee ICT supervisor activities in the mission through functional management. Promote and maintain a vision on mission ICT services. Contribute to the development of IT field knowledge base and improving best practices. Improve, implement and maintain process and procedures that enable increased efficiency in the field. Monitor IT services and IT infrastructure in the mission and initiate… Show more  Provide first line ICT support to Mission Operations. Support and oversee ICT supervisor activities in the mission through functional management. Promote and maintain a vision on mission ICT services. Contribute to the development of IT field knowledge base and improving best practices. Improve, implement and maintain process and procedures that enable increased efficiency in the field. Monitor IT services and IT infrastructure in the mission and initiate improvements. Initiate / perform research and analyses of IT developments. Propose and give advice on intra-disciplinary activities. Initiate change and maintain an integral and coherent policy of mission ICT while developing guidelines, protocols etc. to support it. Assist in the hiring process for Mission ICT officers. Facilitate the ICT training of mission ICT officers and logisticians and the development of ICT knowledge transfer material.  Support ICT projects being rolled out to the mission locations in terms of expertise, guidance and co-ordination. Visit mission projects on technical, training and / or emergency assignments. Show less

Develop websites for companies under the Buy Malawi Strategy, an initiative supported by UNDP under the Private Sector Development Programme.

• Ensure electronic information systems meet intended reporting and data output requirement for donors and Government of Nigeria.• Provide technical assistance on development and implementation of systematic process of data outputs from the electronic information systems.• Prepare data analysis products for presenting and reporting.• Analyze system, server and existing end user software application performance.• Anticipate, mitigate, identify… Show more • Ensure electronic information systems meet intended reporting and data output requirement for donors and Government of Nigeria.• Provide technical assistance on development and implementation of systematic process of data outputs from the electronic information systems.• Prepare data analysis products for presenting and reporting.• Analyze system, server and existing end user software application performance.• Anticipate, mitigate, identify, troubleshoot and resolve software problems on servers, input/output fleet and workstations. Escalate incidence as necessary.• Develop and deploy new Business Process Software solutions.• Evaluate and recommend innovative Business Process Software solutions.• Create required reports in response to business needs. Show less

• Systems administrator to manage all operating systems and other end user software.• Manage infrastructure (Microsoft Exchange office, SharePoint Portal, ISA, Windows, other office365 licensed solutions) and connection solutions including workstation connectivity, Local Area Network, Intranet and Internet Applications• Perform Network and Security Audit, test routine system backups and restores.• Anticipate, mitigate, identify, troubleshoot and resolve hardware and software… Show more • Systems administrator to manage all operating systems and other end user software.• Manage infrastructure (Microsoft Exchange office, SharePoint Portal, ISA, Windows, other office365 licensed solutions) and connection solutions including workstation connectivity, Local Area Network, Intranet and Internet Applications• Perform Network and Security Audit, test routine system backups and restores.• Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on servers, input/output fleet and workstations. Escalate incidence as necessary.• Analyze system, server application, network and input/output device performance.• Manage end user accounts, permissions, access rights and storage allocations in accordance with best practices regarding privacy, security and regulatory compliance.• Create required reports in response to business needs. Evaluate and recommend new technologies.• Manage the IT equipment and inventory for the state office to ensure responsible use and assets maintenance.• Contribute to budgeting for IT related items to ensure cost effectiveness.• Participate in the yearly activities and workplan development with stakeholders.• Plan and manage the IT training for employees, especially for software and hardware upgrades.• Coordinate periodic data backup on all IT systems and networks at State Office and Backstopping Facilities.• Provide technical support to users on the following software’s; Laboratory Information Management System (LIMS), Lafia Information Management System (LAMIS), Basic Laboratory Information Management System (BLIS), District Health Information System (DHIS2.0), National OVC Management Information System (NOMIS), Nigerian Quality Assessment Program (NIGQUAL), and Open Data Kit (ODK) for Continuous Quality Improvement (CQI). Show less

• Create required reports in response to business needs. Evaluate and recommend new technologies.• Contribute to budgeting for IT related items to ensure cost effectiveness.• Anticipate, mitigate, identify, troubleshoot and resolve network problems on workstations. Escalate incidence as necessary.• Manage network subscription and infrastructure.

Responsibilities and achievements; ✓ Develop and publish web applications ✓ Develop and publish desktop applications ✓ Develop and publish mobile applications ✓ Debug, configure and manage project implementations.

KEY RESPONSIBILITIES• Received inbound call, responded to inquiries and educate students• Handled and resolved student complaints• Escalate appropriate queries to Back-end• Manage students project and examination• Lecture students on few languages such as C, vbdotnet, perl, C# etc

KEY RESPONSIBILITIES • Interacting with members, administrators and visitors• Assisting and contributing in general to office co-ordination.• Trouble-shooting computer and connection problems• Manage custom video request • Handle external video shoot, editing until final publishing