Ida Robles Email & Phone Number

Riverside, Ca, Us

City Of Industry, Ca

Ucpath Center

Riverside, Ca

Orange County, California Area

Analyzed training programs, reports and evaluation tools to develop recommendations for new operating procedures, workflows and implementation plans.•Collaborated with all levels of management in assessing, recommending, designing, developing and maintaining instructor-led and web-based training materials.•Administered learning management systems (Skillsoft), including implementation, course assignment logistics, student registrations, creating a user guide, troubleshooting, identifying problem areas, content management, reporting and tracking, and providing technical training.•Coordinated training programs, seminars and events including scheduling, managing registration, participation tracking, vendor management, logistics, staff support, training aid preparation, creating evaluation forms and providing certification.•Communicated all company-wide training initiatives and requirements, including being the point of contact and troubleshooting.•Researched, recommended and evaluated industry trends, systems, and products related to training and development. •Managed the detailed records of training programs and participants, and generated and distributed statistical reports to management. •Designed templates, training presentations, job aids, workflows, and evaluation materials.•Managed WebEx webinar account, including scheduling sessions, providing presenters with technical training, recording and editing webinars, moderating polls and questions and troubleshooting.•Tracked training program development life cycles; ensuring that any problems are addressed, escalated when needed, and resolved quickly.Designed SCORM online courses utilizing authoring tools such as Articulate Studio and Storyline.•Co-led the development of SharePoint site including designing site pages, managing content, user interface and workflow.

Orange County, California Area

Assessed organizational training needs and collaborated with management and subject matter experts to understand related company goals, performance objectives and develop appropriate training solutions.Oversaw development and revision of training material.Tracked, analyzed and generated training reports for management and process improvement.Supervised the daily functions of a team of three.Trained offices on the newly implemented electronic training tracking system, eliminating manual tracking and providing faster training reports.Increased communication between front and back office staff by redesigned the monthly meeting template to include open discussion for office business improvement, team building activities, and employee recognition.Managed and facilitated Sponsorship/Tuition Reimbursement Program allowing employees to obtain their professional license. Including assisting employees with the application process, course registration and requirements, and successful completion of course.Awarded Employee of the Year in 2007

Orange County, California Area

• Acted as the primary point of contact for all training inquiries including telephone, email, and in-person support.• Prepared training library for new offices, including printing, assembly and distribution of materials in either hard and/or soft copy.• Created inventories, spreadsheets and filing systems for all received training logs.• Assembled, distributed and collected training evaluation questionnaires.• Collected, process and record training records for over 4,000 employees.

Bachelor Of Arts (B.A.), Sociology

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Reading Mentor, Dean's List, Psi Beta