Melanie Higgins Email & Phone Number

Orlando, Florida Area

~~ Coordinate large system wide projects working with different department managers and personal to ensure project promotion while meeting project deadlines.~~ Work with vendors on system wide projects, identify project improvements, and ensure projects meet assigned strategic plan targets.~~ Lead department teams in projects, provide feedback on work product, and train personnel on projects to keep employees successful and meet organizational goals.~~ Connect with local community organizations to promote OCLS projects and services.

Downtown Orlando

~~ Provided reference to customers for their informational needs, both in person and online via AskALibrarian.~~ Created instructional experiences about library databases and digital downloads, from learning objectives to handouts. Tailored these experiences for a variety of ages.~~ Worked on an internal committee that planned and presented training to staff system wide on topics ranging from professional development to database training.~~ Created custom CSS templates in LibGuides for learning guides, and administrated digital archive collections the library maintains in Drupal.~~ Created a bookmark listing the steps on how to get to the library's databases for customer convenience.~~ Volunteered to work on several departmental projects ranging from digital archive collections, learning guides, and summer reading programs.~~ Co-presented at the Florida Library Association Conference in 2014 ~ "EPOCH: Preserving Local Legacies"

West Oaks Library

~~ Demonstrated excellent customer service skills and provided assistance in finding requested materials or information in a variety of formats.~~ Developed and trained staff on new library procedures and customer service initiatives.~~ Responsible for resolving customer account concerns and inquiries. ~~ Participated in internal committees focusing on strategic planning, grant writing, and social media.~~ Developed programming to feature library products and services; created program promotional materials including posters, bookmarks, and displays.

Alafaya Library

~~ Taught introductory computer classes as well as Microsoft Office products in a classroom environment.~~ Proactively sought to train staff in technology products relevant to their work, helped with various projects assigned by management, and assisted patrons at the customer service desk.~~ Assisted customers in finding materials, checking materials out on their account, and discharging materials when returned.

~~ Maintained excellent relationships with department staff and professors while coordinating book orders, ensuring requests were input correctly, and ensured correct products were ordered. Followed up with vendors to ensure correct products would be provided on time.~~ Found more efficient ways to order product by reviewing and inputting previous sales history.~~ Accepted into the Barnes & Noble College Bookstore's management training program.

Masters In Library Science, Library Science

Film, Film, Mass Communication