• Managed and maintained on-premises server environment, encompassing Windows, Ubuntu, and VMware platforms, with a focus on efficient administration and troubleshooting.• Administration and troubleshooting of Azure-hosted servers (both Windows and Ubuntu) and associated networking infrastructure, ensuring optimal performance and reliability.• Managed Unified Communications platforms, facilitating seamless communication within the organisation.• Management of computer room systems, including CRACs, CREMS, UPS, and monitoring systems, ensuring the availability and integrity of critical infrastructure.• Managed backups to safeguard data and ensure disaster recovery preparedness.• Network administration and troubleshooting, handling switches, routers, firewalls, and VPNs to maintain network stability and security.• Provided coaching and guidance to team members, fostering skill development and collaboration.• Served as an escalation point for the team, addressing complex issues spanning desktop, server, and network domains.• Acted as an in-region senior support contact for global teams, offering expertise in security, server administration, and network management.• Collaborated with the global IT security team to resolve incidents and strengthen security measures in the APAC region.• Ensured IT infrastructure compliance with global standards, guaranteeing alignment with best practices and regulations.• Proactively conducted audits of APAC IT equipment, identifying and mitigating security threats such as missing patches and vulnerabilities.• Provided level 3 support for desktop, server, and business applications, resolving complex issues to maintain operational continuity.

Canaccord Genuity Australia acquired Patersons Securities in October 2019.During this time my primary responsibility was to ensure the seamless operation of the existing Patersons Securities IT environment while concurrently spearheading its integration into the broader global Canaccord Genuity IT infrastructure. This involved maintaining critical systems and orchestrating a smooth transition, ultimately contributing to the successful alignment of technology resources across the organisation.

Noteworthy achievements, more information listed under projects. Network modernisation (LAN & WAN).Server Infrastructure modernisation.Telephony modernisation (UC Rollout)SD-WAN deployment.• Evaluated emerging technologies and provided recommendations for innovations and efficiency.• Managed server operating systems (e.g., Windows Server, Ubuntu) and VMware virtualisation.• Hands-on maintenance and optimization of on-premises servers, networking, and security.• Implemented robust security protocols, firewalls, and access controls for cyber threat protection.• Ensured compliance with industry standards and regulations.• Developed and maintained IT DR and BCP plans to minimize business impact.• Expertly configured and troubleshot network devices, enhancing performance.• Orchestrated software deployment and managed data backup solutions.• Provided mentoring, and training to IT staff.• Collaborated with vendors for hardware, software solutions.• Identified cost-saving opportunities and optimised resource allocation.• Hands-on technical lead for IT projects from inception to completion, defining project scope and objectives.• Maintained comprehensive IT documentation for troubleshooting and training.• Stay current with industry trends and emerging technologies to identify opportunities for system enhancements and process improvements.• Acted as an escalation point for IT staff and a trusted subject matter expert.• Collaborated with the CIO on IT strategy, budgeting, and technology roadmaps.• Effectively conveyed technical information to executive leadership.• Prepared presentations and reports for board meetings.• Contributed to business continuity and disaster recovery planning.

• Provided level 1, 2 and 3 support.• Administered and maintained on-premises server environment, ensuring the availability, performance, and security of critical financial systems. Including Wintel and Sun Solaris.• Administered Windows servers and associated applications.• Maintained PBX phone systems.• User onboarding.• Maintained and ensured the smooth operation of critical IT systems, including servers, networks, and databases. Quickly resolved technical issues to minimize downtime.• Provided user support, assisting employees with technical issues and inquiries.• Managed the installation, configuration, and updates of software and hardware components.• Maintained and monitored IT system backups.• Actively sought opportunities to improve IT infrastructure and processes.• Performed daily pre-stock market open checks to ensure all overnight processes had been completed and systems where ready for the days trading.

Level 3 desktop support.- Software & hardware evaluation- Software packaging- SOE design 7 maintenance- Server administration

Level 1 help desk support for all Western Power staff across the state.

Level 2 desktop support for the Western Power service contract.