·Strong ability to deepen customer relationships and provide recommendations to increase value in customer banking relationship·Provides service to customers including opening of personal and business accounts utilizing efficiency and accuracy·Delivers exceptional customer care by responding to questions concerning customer accounts·Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up·Effectively optimizes sales opportunities to existing and walk-in customers, and strong ability to generate new business by outbound calling

· Worked with a small team of professionals to execute approved medical publication and budget plans, for pharmaceutical and consumer health company products in clinical development · Responsible for day-to-day communications with multidisciplinary account team and client to maintain timely routing of editorial projects· Managed the development of over 425 projects, including scientific abstracts, posters, publications, sales training manuals, CME monographs, etc.· Managed and coordinated the efforts of the internal medical director, client, and expert authors involved in the publication or project development· Acted as primary liaison to client, authors and vendors to support project development· Prepared and maintained project status reports; lead internal and client status meetings and proactively monitored timelines to ensure projects needs were met within the specified scope & deadline· Independently managed projects (including development of proposals, monitoring of budgets and financial reconciliation)

· Assisted the Publication Manager with all tasks involved in the daily management of all projects· Acted as liaison to client, authors and vendors to support project development

· Assisted the Publication Manager with all tasks involved in the daily management of all projects· Researched congress and journal information, and maintained details on client web-based applications

· Planned and coordinated over 400 nationwide medical education programs (including Puerto Rico) (i.e., advisory boards, mini-clinical and clinical forums) for pharmaceutical companies · Managed all program logistics: booking venues and setting meeting agenda and menus; acquiring medical speakers to lecture at the programs; arranging travel, accommodations, and audio visual for speakers; managing program budgets

· Acted as liaison between Director of Marketing, Sales Managers and Revenue Management in all aspects of hotel room sales · Managed all property group room blocks and group reservations · Maintained a balance of rooms inventory between central reservations and the property management system

· Partook in the initial operations necessary for the opening of the hotel· Assisted Sales Managers with providing tours of hotel banquet facilities and hotel suites to prospective clients· Updated sales department database with client information and event bookings