Idely Lopez Email & Phone Number

• Manages training, on-boarding, and education of SOC analysts. Creates new training materials, walkthroughs, and SOP’s for SOC analysts.
• Provides direct support to SOC Director and SOC managers concerning SOC projects, operations, and processes.
• Performs scheduling for SOC Director and US SOC manager. Provides feedback and recommendations for promotion of SOC analysts to SOC management, and provides mentorship to SOC analysts so they can achieve growth and.
• Compiles… Show more
• Compiles reports on training, onboarding. and analysts progression. Creates and coordinates schedules for new hires; ensures that training expectations are met and that SOC analysts access is established before.
• Attends weekly meetings concerning training, on-boarding, and SOC projects/education.

United States

• Utilize (SIEM) software, Network Intrusion Detection/Host Intrusion Detection Systems, Firewall and System logs to analyze security events; monitor and analyze alerts to ensure environment is secure.
• Investigate indicators of compromise, triage issues utilizing top prioritization skills, and escalate eminent threats and/or signs of attack.
• Analyze email security threats via Splunk or Microsoft Office 365 Security Center, perform packet analysis, and review reports of potential… Show more
• Analyze email security threats via Splunk or Microsoft Office 365 Security Center, perform packet analysis, and review reports of potential malware detection. Perform blacklisting, whitelisting, and quarantine actions.
• Create and document all findings using detailed notes via Demisto ticketing system, separate false positive threats from true threats, and maintain constant communication with clients in the event of compromise.
• Provide detailed updates and explanations to clients in both English and Spanish of urgent threats, events, and acts of remediation; act as primary incident handler/engineer.

Fairfax, VA

• Performed routine system audits of security and application event logs to analyze log trends, identify problems, and verify the status of system functionality and effectiveness.
• Utilized AD audit tools to review end user activities including failed logons attempts, logon location, time and source IP. Also, reviewed and monitored system administrators’ actions and activities.
• Managed all anti-virus software and network vulnerability scanning utilizing ESET and Nessus Pro; created and… Show more
• Managed all anti-virus software and network vulnerability scanning utilizing ESET and Nessus Pro; created and reviewed monthly reports with this information as part of conducting vulnerability assessments. Mitigated.
• Performed monthly hardware and software inventory reports via SCCM, pushed out updates/missing patches, and managed RDP sessions for workstations and servers.
• Created and maintained all security related documents, including datacenter compliance reports; revised and updated Driven-Inc information security policies as needed.

Mount Airy, Maryland

• Performed systems administration utilizing VMWare and Hyper-V for over 700 Windows and Azure servers, while also providing technical support to over 3000 end-users, and managing 25-40 tickets on a daily basis.
• Performed network infrastructure support, managed firewall policies and configurations to ensure that clients stay active.
• Performed administration of Citrix environment, built new servers, machine catalogs, and delivery groups, monitored all servers and verified that they do… Show more
• Performed administration of Citrix environment, built new servers, machine catalogs, and delivery groups, monitored all servers and verified that they do not revert to an unregistered state. Also managed configurations.
• Created/ran Solarwinds reports, troubleshooted virtual desktop latency, and ensured correct versions of Citrix are being used.
• Installed and configured Windows server to include physical and virtual servers, Active Directory, DFS, VMware ESX, and Vsphere.

Gaithersburg, Maryland

• Provided technical support to federal government clients such as United States Chamber of Commerce, Doyon Government Group, and over 750 non-profit organizations. Managed between 50-75 tickets daily, while providing.
• Troubleshooted and resolved hardware, software, and network related issues across multiple OS systems (Linux, Windows 7, 8, 10 and Mac OS).
• Utilized a pre-defined call and ticket management system, while updating and… Show more
• Utilized a pre-defined call and ticket management system, while updating and maintaining internal knowledge base.
• Ensured the highest level of customer service and professionalism, while prioritizing request.
• Worked alongside escalations engineers to effectively resolve complicated issues in a timely manner.

Bachelor Of Technology - Btech, Cyber

Computer Engineering

A+ Certified

High School Diploma, Computer Programming