Iden Ezaar Moncada Email & Phone Number

Winnipeg, Manitoba, Canada

Shared Services Canada | Networks Security Service Branch | Regional Service DeliverySupport Technician | Regional Network Operations | Winnipeg MB | Aug 2023 – PRESENT· Delivered LAN and Wi-Fi services to several Government of Canada Departments· Provided Network Operation Technical Support including installation and maintenance of core and access switches and routers.· Provides implementation support for enterprise projects.· Conducted installation of Wi-Fi Access Points and Controllers, including pre and post Site Survey.· Managed and maintained LAN Rooms, including cleanup and surplus· Installed and Replaced UPS Systems· Deliver LAN and Wi-Fi services to multiple Government of Canada departments and agencies, ensuring seamless connectivity· Install and maintain core and access switches, routers and network infrastructure· Conduct installations and configurations of Wi-Fi access points and controllers, including site surveys· Manage LAN rooms, overseeing equipment cleanup, surplus management and environmental controls· Install, configure and replace UPS systems for reliable power management· Monitor and optimize regional network performance, ensuring high availability and minimal downtime· Provide technical support, troubleshooting hardware and software issues for network operations· Act as the primary contact for SDMs and partners, resolving communication issues and proposing solutions· Coordinate with project managers on infrastructure projects, ensuring timely and efficient execution· Maintain detailed documentation and provide reports on network configurations, performance and incidents

Manitoba, Canada

 Performed Installation and Maintenance of PBX Systems such as ShoreTel, AVAYA IP Office, Toshiba, CISCO and BCM. Performed Data and PBX service request from customers and partners (TELUS, BlackBox, Eclipse SOROC) within and outside the Province. Coordinated advanced trouble-shooting services with partners within allotted timelines to guarantee full and fast resolutions on PBX issues. Performed preventive maintenance and back up of PBX Systems for partners and customers.

Manitoba, Canada

 Performed Installation and Maintenance of PBX Systems such as ShoreTel, AVAYA IP Office, Toshiba, CISCO and BCM. Performed Data and PBX service request from customers and partners (TELUS, BlackBox, Eclipse SOROC) within and outside the Province. Coordinated advanced trouble-shooting services with partners within allotted timelines to guarantee full and fast resolutions on PBX issues. Performed preventive maintenance and back up of PBX Systems for partners and customers.

• Assigned at Technical Assistance Center and performed systematic trouble isolation and second level support on all BayanTel voice network. • Performed fault handling of all escalated Network Trouble Tickets by NOC.• Coordinate troubles to the last level of support (vendors) within the allotted duration after thorough troubleshooting and isolation. • Managed operations and maintenance of Nortel DMS switches (DMS 100, DMS 200 and DMS 300) and Lucent 5ESS for PSTN.• Managed operations and maintenance of HUAWEI and ZTE CDMA network for Mobile telecommunication this include both core and value added service network elements.• Managed operations and maintenance of Call manager, C5CM and Metaswitch for ISDN and VOIP networks.• Analyzed network performance and recommends solutions or opportunities for improvement. • Performed ISUP SS7 Level testing for newly activated trunks for interconnections with partners and clients• Provide technical support to other groups in the implementation and testing of new projects and services. • Conduct technical presentations to potential clients and students including visits in colocation and equipment rooms.

• Assigned in Switch Network Operations Center (SNOC) that monitors the whole BayanTel voice network for faults and outages using Network Management System (NMS) this include Nortel and Lucent switches for PSTN, Clarent C5CM and Metaswitch for ISDN and VOIP, HUAWEI and ZTE Core Network for Mobile Telecommunications. • Performed systematic trouble isolation and first level alarm clearing via software (NMS) for all alarm messages monitored in the Network; issues Network Trouble Tickets, dispatches service technicians concerned and coordinates with company clients and partners. • Coordinate with other internal network management groups concerning identified network problems and facilitate immediate resolution.• Conducts historical and statistical analysis of network events to prevent recurring problems and ultimately increase network availability.• Performed database verification and analysis to ensure correctness and completeness of switch parameters and routings• Performed real–time traffic management on all network elements with emphasis on real-time load measurement, congestion levels and call completion performance.