This position includes managing Sales & operations across three company sectors: B2B Sales, Seniors' Recruitment, and Communication Management.● Established a B2B standard operating procedure (SOP) on the CRM system covering candidate pipeline, outreach processes, document management, agreements, and NPS Surveys.● Signed B2B agreements with five companies (More than ever before).● Compiled a pipeline of numerous interested companies for the company’s upcoming events.● Developed the whole seniors' recruitment process, the SL of hiring a new candidate decreased by 20%.● Achieved a 3 times rise in the number of qualified candidates within our talent pool over three months.● Provided EU clients with lists of potential candidates who passed technical and non-technical interviews.● Created the social media framework and completed the CD manual of the company.● Organized some events indoors like the "Career-Day event" where our Juniors got the opportunity to meet with different companies seeking job opportunities.● Participated in outdoor events for brand awareness, like the Tech Summit event, over 200 applied to our internship program.

● Responsible for managing all the company’s operations in Egypt, like:(Hirings, Managing cohorts (intakes), checking students' learning progress and graduation rate, updating monthly calendars, etc..).● Increased the NPS of our students and instructors from 58% to 72%.● Monitoring students' learning progress and graduation rates, nearly 90% of our students completed their tracks.● Participated in recruiting 120 FT and PT employees for GMC-EG.● Organized 4 Demo-Day events; where our Alumni were pitching their graduation projects to the participating companies seeking job opportunities.● Represented GoMyCode in events.● Established partnerships with payment facilitators (Kashier, Paymob, Sympl, and Tabby), communication providers (Vodafone and WE), and call centre systems (Xcally and Maqsam), among others.● Contributed with the central team in the plan of raising an $8M “Series-A” fundraising and we earned it.● Executed the company’s expansion plan in Cairo and Giza, led the negotiations with landlords and signed the leasing contracts on behalf of the CEO using my P.O.A.● Following up on the construction and branding works with branch managers and agencies.● Setting budgets for all the branches including (Branding works, furniture, CAPEX and Petty cash), with each branch manager and the central team.● Ensure that all the facilities are working properly in all the branches.

● Created the “Sales Playbook” and “Tracks’ manual” to facilitate the sales agents' daily work.● Train and Onboard the sales agents.● Monitoring the sales performance and having team meetings and 1:1s (daily, weekly, and monthly).● Opened a Virtual Hackerspace and started to sell online courses.● For the first time, I led the sales team to achieve sales targets for three consecutive months, surpassing the highest sales record multiple times and achieving a 150% increase in sales.● Checking the CRM system continuously and exporting reports.● Led B2B collaborations with companies like MQR, Falakstartups, etc..

● In my first year at the company, The project achieved 3 quarterly targets out of 4.● Meet with clients and assist them in buying, selling, or offering their gear to be sold through us.● Act as an intermediate to facilitate transactions between sellers and buyers.● I managed the I-Sell project with two colleagues, and then I was retained as the sole responsible for the entire project during COVID-19.● Collaborating with the social media team to create bundles, and campaigns, and execute advertising initiatives on Facebook and Instagram.

● Manage the community on different platforms (Wego Blog, FB, Instagram, Twitter, Frech chat, and emails).● Handle Complaints and fraud cases, dive deep into them to know the root causes, escalate cases to concerned departments, follow up with clients, and fix issues.● Solve hundreds of daily tickets, and direct clients to their travel agencies.● Help the Wego travelling blog team in writing articles and within a month the blog was ready.

● Assisting CS agents in solving complex or exceptional cases they encounter● Handling fraud cases, checking system gaps and issues, devising solutions, and reporting findings.● Communicate with different departments and shipping companies to help our customers get their shipments.● Adding and approving compensations from 100 to 5,000 SR.

● Due to my outstanding performance as a CS agent and to assist newly joined batches, my team leader assigned me the role of CS floor walker (informally), removing me from the calls queue.● Monitor the calls dashboard, calls queue, running calls, AHT, waiting calls, abandonment calls, etc...● Helping the newcomers and onboarding them on tools and systems.● Assisting CS agents with technical issues and inquiries to ensure proper customer assistance.

● I joined the first CS batch in Souq.com/KSA.● Answering approximately 100 inbound calls daily from customers, addressing inquiries they have and escalating cases to concerned departments.● Making outbound calls to track shipments, checking item availability, and others.● Reviewing customers' accounts, and providing updates and information about billings, shipments, warranties, and other items.

● Managing the company’s suite at the Cairo International Book Fair (CIBF) 2018.● Responsible for the CRM system (adding and removing books, modifying available quantities, etc.)● Dealing with authors, suppliers, and bookstores and supervising the publishing of works.● Headhunting new authors to publish their works at our publishing house.● Reviewing the monthly, and quarterly sales with the other bookstores.

● Contact customers to convert open deals to closed deals.● Assist the newcomers and onboard them on the system.● Help the team members if they encounter any technical issues● Handling frustrated customers and extraordinary cases

● Making outbound calls to sell SEO and SEM services to US and Canadian clients.● Getting leads manually by searching for websites with low ranks on Google and calling them to sellour SEO and SEM services.● Convert leads into deals (open deals) and assign the open deals to the senior telesales to proceedwith the deal and close it

● Welcoming people in the company’s suite at the Cairo International Book Fair (CIBF)● Selling Electronic Dictionaries and presenting all the features to our clients.● Activating the devices and training people on how to use them.● Achieving the daily, and weekly targets, I was the top achiever in the fair.● At the end of the fair, the company asked me to continue working for Atlas, I stayed there for 5 months after the fair and then left.