Ibrahem Desouky Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

• This position includes managing Sales & operations across three company sectors: B2B Sales, Seniors' Recruitment, and Communication Management.
• Established a B2B standard operating procedure (SOP) on the CRM system covering candidate pipeline, outreach processes, document management, agreements, and NPS Surveys.
• Signed B2B agreements with five companies (More than ever before).
• Compiled a pipeline of numerous interested companies for the company’s upcoming events.
• Developed the whole seniors' recruitment process, the SL of hiring a new candidate decreased by 20%.
• Achieved a 3 times rise in the number of qualified candidates within our talent pool over three months.

Cairo, Egypt

• Responsible for managing all the company’s operations in Egypt, like:(Hirings, Managing cohorts (intakes), checking students' learning progress and graduation rate, updating monthly calendars, etc..).
• Increased the NPS of our students and instructors from 58% to 72%.
• Monitoring students' learning progress and graduation rates, nearly 90% of our students completed their tracks.
• Participated in recruiting 120 FT and PT employees for GMC-EG.
• Organized 4 Demo-Day events; where our Alumni were pitching their graduation projects to the participating companies seeking job opportunities.
• Represented GoMyCode in events.

Cairo, Egypt

• Created the “Sales Playbook” and “Tracks’ manual” to facilitate the sales agents' daily work.
• Train and Onboard the sales agents.
• Monitoring the sales performance and having team meetings and 1:1s (daily, weekly, and monthly).
• Opened a Virtual Hackerspace and started to sell online courses.
• For the first time, I led the sales team to achieve sales targets for three consecutive months, surpassing the highest sales record multiple times and achieving a 150% increase in sales.
• Checking the CRM system continuously and exporting reports.

Cairo, Egypt

• In my first year at the company, The project achieved 3 quarterly targets out of 4.
• Meet with clients and assist them in buying, selling, or offering their gear to be sold through us.
• Act as an intermediate to facilitate transactions between sellers and buyers.
• I managed the I-Sell project with two colleagues, and then I was retained as the sole responsible for the entire project during COVID-19.
• Collaborating with the social media team to create bundles, and campaigns, and execute advertising initiatives on Facebook and Instagram.

Cairo, Egypt

• Manage the community on different platforms (Wego Blog, FB, Instagram, Twitter, Frech chat, and emails).
• Handle Complaints and fraud cases, dive deep into them to know the root causes, escalate cases to concerned departments, follow up with clients, and fix issues.
• Solve hundreds of daily tickets, and direct clients to their travel agencies.
• Help the Wego travelling blog team in writing articles and within a month the blog was ready.

Cairo, Egypt

• Assisting CS agents in solving complex or exceptional cases they encounter
• Handling fraud cases, checking system gaps and issues, devising solutions, and reporting findings.
• Communicate with different departments and shipping companies to help our customers get their shipments.
• Adding and approving compensations from 100 to 5,000 SR.

Cairo, Egypt

• Due to my outstanding performance as a CS agent and to assist newly joined batches, my team leader assigned me the role of CS floor walker (informally), removing me from the calls queue.
• Monitor the calls dashboard, calls queue, running calls, AHT, waiting calls, abandonment calls, etc...
• Helping the newcomers and onboarding them on tools and systems.
• Assisting CS agents with technical issues and inquiries to ensure proper customer assistance.

Cairo, Egypt

• I joined the first CS batch in Souq.com/KSA.
• Answering approximately 100 inbound calls daily from customers, addressing inquiries they have and escalating cases to concerned departments.
• Making outbound calls to track shipments, checking item availability, and others.
• Reviewing customers' accounts, and providing updates and information about billings, shipments, warranties, and other items.

Cairo, Egypt

• Managing the company’s suite at the Cairo International Book Fair (CIBF) 2018.
• Responsible for the CRM system (adding and removing books, modifying available quantities, etc.)
• Dealing with authors, suppliers, and bookstores and supervising the publishing of works.
• Headhunting new authors to publish their works at our publishing house.
• Reviewing the monthly, and quarterly sales with the other bookstores.

Cairo, Egypt

• Contact customers to convert open deals to closed deals.
• Assist the newcomers and onboard them on the system.
• Help the team members if they encounter any technical issues
• Handling frustrated customers and extraordinary cases

Cairo, Egypt

• Making outbound calls to sell SEO and SEM services to US and Canadian clients.
• Getting leads manually by searching for websites with low ranks on Google and calling them to sellour SEO and SEM services.
• Convert leads into deals (open deals) and assign the open deals to the senior telesales to proceedwith the deal and close it

Cairo, Egypt

• Welcoming people in the company’s suite at the Cairo International Book Fair (CIBF)
• Selling Electronic Dictionaries and presenting all the features to our clients.
• Activating the devices and training people on how to use them.
• Achieving the daily, and weekly targets, I was the top achiever in the fair.
• At the end of the fair, the company asked me to continue working for Atlas, I stayed there for 5 months after the fair and then left.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Degree In Business Information System - Bis, Business Information System