Ian De Freitas Email & Phone Number

Miami, Florida, United States

Support and lead the Identity & Access Management program, and standards for delivering of enterprise-wide identity and access for employees and vendors to the organization’s core systems and applications. Responsible for completing access requests and ensuring timely handling, monitoring departmental queue for requests, and ensuring work product is in compliance with Policy, Standards and Procedures. Provide guidance and mentoring to Identity and Access Management Analyst I team members.

Miami, Florida, United States

Rebadged from Amerant Bank to FIS

Miami, Florida, United States

Lead the Identity & Access Management program, and standards for delivering enterprise-wide identity and access to core systems and applications for our team members and vendors at Amerant Mortgage.

Miami, Florida, United States

Supported Atlas Air's desktop environment and PC needs. Managed desktop solutions from the operating system up to and including the desktop applications. Work involved researching, evaluating, building, testing, integrating, and deploying solutions that ensure optimal workplace performance.

Miami, Florida, United States

Primarily responsible for analyzing, evaluating and documenting resolution of highly complex incidents and problems ranging from operating systems, software and Banking Applications. Responsible for ensuring that incidents and problems are resolved/completed within SLA while providing the highest level of customer satisfaction. Additionally responsible for promoting adherence to the technology framework approved by the bank.

Miami, Florida, United States

Acted as the front line technical support professional for all employees, affiliates, and temporary staff of Amerant Bank, while providing excellent customer service with either high levels of first contact resolution or by properly routing the IT Service Case to the specialized resolution unit thereby ensuring efficient management of the case.

Miami, Florida, United States

Miami, Florida, United States