Idham Rafiqi Email & Phone Number

South Jakarta, Jakarta, Id

North Jakarta, Jakarta, Indonesia

North Jakarta, Jakarta, Indonesia

• Conducted comprehensive market research to identify growth opportunities and competitive insights• Gathered feedback from clients to identify areas for improvement and to enhance service offerings• Collected, organized, and analyzed logistic data to support strategic planning and operational improvements

The Hague, South Holland, Netherlands

• Efficiently navigating routes and managing delivering food orders to customers’ locations within designated timeframes, ensuring customer satisfaction.• Collaborated effectively with restaurant partners and team members to streamline operations and improve delivery processes.• Developed problem-solving abilities by resolving delivery-related issues, such as incorrect orders or delivery delay

Malang, East Java, Indonesia

• Led a team responsible for ensuring the quality of experience delivered to stakeholders• Managed 3 staff members and coordinated with stakeholders from 4 different countries• Successfully implemented an innovative online social project benefiting 7 exchange participants

Malang, East Java, Indonesia

• Orchestrated the International Cultural Learning Session (ICLS) event• Facilitated cross-cultural understanding among young students from various countries• Strengthened international relations through collaborative initiatives

Malang, East Java, Indonesia

• Ensuring that quality is delivered to the exchange participants project experience.• Gathering every single documents from the exchange participants for audit purposes• Engaging with every exchange participants throughout the project• Project audit

Malang, East Java, Indonesia

• Creating rundowns, IWT, and preparing every detail of the project• Head of events for the main event of the project SME Talks

Bachelor'S Degree, Management

- Part of the International Undergraduate Program (IUP) majoring in Management - Thesis : "The Influence of Motivation and Service Quality.

Exchange Program, International Business, International Business

Engaged in a semester-long exchange program at The Hague University of Applied Sciences in the Netherlands. Enrolled in the International.

Science