Own and drive a consistent pipeline of Active Duty military members, Veterans and Retirees of all branches of the US Military and their families to communicate educational resources available and help them achieve educational goals by enrolling at GCU. Deliver a customized and tailored experience to 8-10 Military students daily in areas of Financial Aid, VA G.I. Benefits, 200+ online degree programs available at GCU, and career advancement through 1:1 coaching and mentoring. Identify and pursue potential South Florida Military partners through market research and analysis and execute business opportunities through event planning, public speaking, networking socials and B2B development to generate an average of 24 student leads at a conversion rate of 60%.Acquire, manage, and retain an updated CRM portfolio of 150+ military affiliated partners in South Florida by following a disciplined relationship development model to identify strategies necessary to maintain and grow relationships both with community partners and student leads.

I'm a Miami born native excited to share the beauty of my city and our residents with those looking to join and thrive in our community. My priority is to provide quality and friendly service in all realms of real estate including sales, leasing, commercial and investment properties.

Provide administrative support for 3 Amazon Software Development teams of 18+ Hiring Managers by serving as primary contact for an average of 15 candidates a month throughout the recruitment process, including facilitation of the on-site interview, travel arrangements, assistance with position offers, and contract negotiations.Assist with identifying issues affecting recruitment and launching 5 recruitment-innovations through team-building presentations, interactive training and hosting weekly webinars that contributed to the 9% increase in extended offers in the 1st quarter of 2022.Cooperate in 2 project initiatives that support on-boarding experience to help increase new hire retention rate by 15% through 1:1 coaching sessions with leadership and proactively sharing feedback.Establish and maintain productive, professional relationships with 235+ Amazon directors, principals and Vice Presidents to ensures assigned business hiring needs and expectations are met.

Closely worked with service directors and other managerial associates to discuss best practices to increase gross profits and customer retention.Increased service department gross sales by 12% and decreased expenses resulting in $120,000 profitability over 2020 fiscal year.Trained 5 new hires in 2021 on how to utilize service platforms such as CDK, xTime and RPR tool necessary for composing repair orders and customer communication.Developed, sourced and executed 3 creative concepts to promote customer retention and positive customer satisfaction.Consistently wrote 250+ repair orders monthly, obtaining ~$110,000+ in gross profit dollars on a month-to-month basis. Directly managed a team of 8 Mercedes-Benz Certified Technicians, reviewing vehicle maintenance inspections and consulting repairs needed and ensuring proper diagnosis.

• Demonstrate a high level of energetic responsiveness to every customer, on the phone or in the store. • Listen closely to each customer's needs, document and determine the best possible solution• Communicate accurately with all team members and technicians to establish Firestone standards and exceed customer expectations. • Work closely with store manager as a trainee to ensure proper training for future management position.

• Worked closely with management to ensure all guests expectations were met. • Monitored guest cabins and maintained optimal level of cleanliness.• Served as dinning assistant by preparing menus for ship restaurant and prepared meals.• Worked 10-12 hours a day for three months as the Hotel Service Member for ACL.

• Oversaw guest registration, reservations, and other clerical duties• Directed and accompanied guests to different facilities and functions in the hotel• Anticipated guest needs, responded promptly, and acknowledged all guest concerns• Coordinated sales and planned for wedding parties and events

• Analyzed sales figures as well as forecasted sales volumes to increase profits• Handled the responsibilities of updating knowledge of market trends in the industry and monitored the activities of the competitors• Played a key role in making decisions regarding stock control as well as managed stock levels• Implement innovative store promotions to achieve the financial objective of the organization

•Was responsible for leasing and maintaining positive relations will all multi-family residents at Frederick Gardens community. •Showcased various residential communities and informed prospects of all amenities and perks of living at a Collier property. •Held a 72% closing ratio on leases with expected renewal at the end of residents’ leases. •Facilitated all incoming data by processing, updating, and sorting all information that comes into the leasing office daily.

•Recruited students to be part of the Hispanic Heritage Month Marketing Team to assist in promotional work for the month.•Evaluated target audiences and proposed marketing strategies to best reach different segments at the University of Florida.•Served as a representative and liaison for the Hispanic Student Association and Hispanic Heritage Month.

•Developed my customer service skills by providing quality service to suite holders. •Maintained a keen attention to detail by ensuring the experience the guests received was top quality. •Diligently worked at a fast pace to provide quick and pristine food and beverage service to my guests.•Sold over $25,000 in food and beverages to suite holders and ensured suite renewal at the end of the season.

• Taught 6th grade at-risk students English Composition and Thespian Arts• Developed thought provoking lesson plans to enrich the educational atmosphere of the classroom• Established warm and friendly relationships with the students and their family