www.missionpawsible.orgMission Paws'ible is a registered, 501c3 charity helping homeless animals in Florida and BaliThe organization creates real change for animals in need through rescue, rehabilitation, re-homing, education, activation and support for solo rescuers.

Collaborate with Leadership team to translate agency strategy into actionable plans for the MMG Client Services team with a focus on internal alignment and reinforcement of agency-wide directives, initiatives and best practices.

Focused time to provide support to aging family members.

Developed and built strong relationships between clients, internal team and partners. Acted as a liaison to communicate client needs effectively, project status, rationale, KPIs, and new business opportunities. Researched and benchmarked competitors to help determine client needs, strategies, and tactics. Developed strategic recommendations & marketing plans, budgets and project calendars to support client initiatives. Worked with creative and project teams to prepare creative briefs, facilitate internal kickoffs, and translate client objectives into project specifications. Provided campaign reports and drew insights and conclusions for clients. Proficient & comfortable speaking to and presenting to dealer principals and general managers/automotive decision-makers.

Voluntary career break + organization and execution of a relocation. Also, I used the time to adopt a puppy - there's no sleeping through the night during potty training!

Tasked with growing the Client Success Partner department via recruitment and customer experience training (website UX analysis, ad copywriting to promote engagement, identifying Tier 3 messaging opportunities, brand compliance awareness, data-based marketing performance decisions, account relationship management). ‘QC Quarterback’ Identifying and addressing successful campaign blockers both internally & externally. Collaborated interdepartmentally to enhance & support the expansion of the company's analytics and full-service marketing product portfolio.

Responsible for day-to-day relationship management. Guided our dealership partners' marketing strategies, designing campaigns that work with a dealership's culture by understanding their market, people, growth objectives and brand requirements, as well as potential barriers. Proactively reviewed marketing attribution and campaign performance, highlighting successes and diagnosing opportunities for improvement. Leveraged the power of the Driven Data platform to provide insights that lead to real change by educating and training on the advanced analytics and metrics for both variable and fixed operations.

Proficient in the marketing and in store process needs of Buy Here-Pay Here franchises, luxury/boutique dealerships and popular OEM brands. Effectively delegated and completed tasks associated with monthly and quarterly campaign goals alongside the Creative, Copy, Digital, Social Media and Traditional Media departments. Proofread and revised scripts, blogs, website SEO content and social media posts for accuracy and to ensure content tone was consistent with store’s voice. Regularly communicated with clients regarding marketing opportunities, project/budget status, campaign performance and competitor analysis while utilizing marketing decks as visual aids. Tracked investment dollars to ensure positive return. Monitored compliance approvals to verify submissions for eligible COOP funds reimbursement. Researched local and national trends to create relevant, engaging social media content that connected clients and their products to potential customers.

Utilized daily the relationship-building & people-management skills I’ve honed throughout my career in the luxury service industry to ascertain client needs and desires and, ultimately, guide clients to vehicles that met their lifestyle needs. Secured very high client satisfaction scores by actively seeking opportunities to personalize each sales interaction and by nurturing post-sale relationships. Generated product and Dealership interest via engagement through various social media platforms. Researched & submitted proposals for marketing strategies to drive dealership showroom traffic.

Ensured that all service team members provided 'Concierge' level service to our clients by teaching them to recognize and capitalize on opportunities to go above and beyond our clients’ expectations. Managed and delegated the details and tasks required to sustain a thriving service department. Liaised with the Service Consultants, Technicians, Courtesy Transportation staff, Sales staff and Detail Department to ensure that both internal and external client needs were handled in a timely manner. Prior to the opening of the facility I built and maintained the service department's DMS profile (Reynolds & Reynolds), the reservation (X-Time) and maintenance menu (Trilogy) systems and the Courtesy Transportation Department's operating system (TSD). In 2014, I led the Social Media team at Mercedes-Benz of Fort Mitchell, utilizing Facebook, Twitter and Instagram as advertising platforms and to extend the Dealership's social and charitable presences in the community. In 2016, I launched the Mercedes-Benz Digital Service Drive process - including the Book reservation and KAARMA payment systems - at our Dealership. I specialized in presenting advertising angles and marketing ideas “just so crazy they might work,” and brainstormed with other Senior Managers to identify and maximize advertising opportunities that might be overlooked by a less progressive management team. I met regularly with the Service & Parts Director to ascertain departmental strengths and opportunities for improvement to formulate appropriate action plans for continued growth and success.2014: #1 Mercedes-Benz Service Department Customer Experience Ranking in the United States2014 & 2015: Mercedes-Benz “Best of the Best” Service Manager2014 & 2015: Mercedes-Benz “Best of the Best” Dealership2014 & 2015: Service Laureate Award (One of 36 recognized Dealerships in the United States)

Managed the Service Consultant, Technician, Concierge and Reservation teams to ensure our "Exceeding the Service Standards" were practiced. Reviewed the daily reservations schedule to maximize booking and minimize errors and to verify that parts inventory met appointment demand. Audited special ordered parts & Courtesy Car fleet inventories. Supervised repair order dispatch and completion, targeting on-time or ahead of time delivery. Expedited new car inventory accessory installation, PDI/Stop Sell (recall) completion and Used Car inventory inspections/service completion. Performed managerial duties such as payroll, staff scheduling, Goodwill repair requests. Monitored and acted upon phone survey/dealership opportunity bulletins and resolved day-to-day concerns to ensure client satisfaction. Conducted ongoing Service Consultant best practices training as well as Reservationist and Concierge product knowledge training, while fostering Acura’s "Concierge" client experience at our store. Encouraged positive work atmosphere by fostering employee engagement through weekly and monthly recognition programs.2012 Acura ‘Service Skills’ Competition District C Winner, 1st Place2012 Acura ‘Service Skills’ Competition Zone 6 Winner, 1st Place (Dallas, TX)2012 Acura 'Service Skills' National Competition Winner, 2nd Place (Orlando, FL)

Ensured high quality automotive service while establishing a comfortable rapport with clients to encourage lasting relationships. A Consultant dedicated to enhancing the allure of a luxury dealership by providing the “concierge experience” to each individual.2011 Acura ‘Service Skills' Competition District C Winner: 1st Place2011 Acura ‘Service Skills' Competition Zone 6 Winner: 2nd Place (Dallas, TX)

Responsibilities included recommending vehicle maintenance and repairs, nurturing relationships with general clients and fleet accounts, establishing priority repairs, delegating and monitoring the progress of all maintenance services and repair execution. Additional duties included maximizing profit margins by comparison shopping repair components, creating spreadsheets to track gross/net sales, ordering office supplies, creating and implementing innovative advertising outlets, interviewing potential employees and conducting new hire orientation.

Hospitality position based on building positive relationships with hotel guests to encourage repeat business. Responsibilities included adeptly and discreetly arranging a variety of amenities for hotel guests, including but not limited to securing dinner reservations, private transportation, event tickets, area tours and spa services. This position required an intimate and detailed knowledge of the city; it’s layout, restaurants & attractions, nightlife & entertainment, sports & recreation, special events & history.

Private events planning for an award-winning, 4-star, fine-dining restaurant. Responsibilities included promoting, reserving, planning and supervising private events for four on-site dining rooms, supplies ordering, gift certificate and donation approvals, monitoring the sale of merchandise certificates and updating the voice mail and “info hold” programs as well as creating and reviewing daily the restaurant reservation pages, scheduling and supervising the reservations staff.