Idil A. Email & Phone Number

Victoria, Australia

Working closely with vulnerable and diverse communities across a number of public high rises in Melbourne. Developing and maintaining quality collaborative relationships with community members, Government and local organisations.

Australia

Worked closely with vulnerable and diverse communities across a number of public high rises in Melbourne. Responsible for developing and implementing health and well-being programs for residents that were culturally appropriate and easily accessible including the Cohealth Winter Wellbeing project that engaged over 100 participants in 14 days.Developed and maintained quality collaborative relationships with community members, Government and local organisations. Responsible for supporting management of staff with lived experience and provided support to safely contribute to the planning and engagement of activities and projects.Developed online database to obtain feedback from residents on health and wellbeing needs. Implemented health services and projects targetting health and wellbeing needs of residents based on obtained feedback.

Melbourne, Australia

Responsible for supporting the planning, coordinating and implementation of various development, recreational and well-being based programs.Contribute to empowering a greater outcome for the participants engaged in our programs by collaborating with local businesses, individuals, Government and non-Government services.Utilised digital content to enhance awareness of programs across a range of platforms resulting in both the increase of engagement online and an increase in the direct participation of programs by participants in the community. Lastly, feedback from participants is also obtained digitally to ensure participant satisfaction can be understood and to strengthen programs where necessary.er role

Melbourne, Victoria, Australia

Responsible for managing a project funded by the Victorian Government under the Working For Victoria Program. This involves the delivery of essentials to respond to COVID-19. Additionally, it involves implementing a new database to collect information of community members and analyse requests to effectively support their needs. Lastly, my role involves utilising digital content. This includes creating flyers for media promotion both digitally and physically. Additionally I organised, filmed and edited multiple short videos for the promotion of our Islamophobia program and our Cultural Connections Victoria Consortium.

Responsible for assessing the quality of work completed by staff across the organisation and providing educational material and direct feedback to support the development and growth of staff across a range of communication channels.

Responsibilities included managing and resolving complex customer enquiries along with having efficient time management skills to solve customer enquiries within stringent time-frames.

Victoria, Australia

Responsible for the delivery of services to people with a disability, injury or illness living in the community, which includes client and Disability Support Worker Liaison. Additionally responsible for client engagement and care plan maintenance to ensure that all services delivered are tailored, person-centered and of the highest quality of service.

Melbourne, Australia

Efficient and excellent customer support, providing resolution and insight to a variety of issues. Enriching client experience through personalization and adaptation. Consistently learning and developing to meet the needs of an industry that is inherently ever- changing. Working within stringent time-frames of 10 minutes per customer to fully resolve their query. Facilitating training for customers on photography, film and music projects.

Melbourne, Australia

The Décor Specialist role within Masters involved various duties and responsibilities, such as: - Assisting customers in personalizing key elements of their home- Maintaining high levels of OH&S throughout the building. - Organizing team-building events and activities. - Utilizing active listening to truly assess the needs of the customer.