In Acting Position Oct 2017-Sep 2018* Flood resilience: strategy, content (incl. ratepayer newsletter). Highlight: Floodwater Grant postcards to 9,200+ property owners & tenants, 2 webinars per year 2020 - 2022 * Emergency planning & response working with field crews, wastewater plant staff, senior management, the public. Highlights: -Summer 2023: postcard to 900+ tenants & property owners, eblasts-NYE 2022 heavy rains: developed content, voluminous public inquiries, eblasts -Early 2020: door-to-door outreach at 15th/Wawona, mailers for 17/Folsom, resource fair for Ocean Ave merchants* Adopt a Drain: supply giveaways, media interviews digital/print collateral. Highlights: volunteer appreciation event; highlighted the program's positive impact on the reduction of service requests for storm drain cleaning; publicized the drains with recurring issues needing more TLC to encourage their adoption* Trained staff on the on-call practices of wastewater emergencies, on-call Public Information Officer on weekends/holidays* Sewer lateral education public notices for 9 construction projects in ~20 neighborhoods to 25,000 addresses* SFPUC's 2023 water & sewer rates outreach campaign, focusing on the "Stormwater Charge" (splitting the sewer portion of customers' bills) * Green infrastructure grants promotion * COVID-19 response: Served at Agency's Department Operations Center, content for daily newsletter for the 2,000+ employees, supported agency’s first-ever coffee chat* Wastewater Enterprise Virtual Employee Townhalls in 2020 & 2021 for 500+ employees* 3 virtual public tours (Wastewater 101, Stormwater Management, Pollution Prevention)* Treatment plant tours: promotion, developing & implementing internal processes to increase efficiency, PowerPoint presentations, collateral, staff training. (Tours on hold since late 2019 due to extensive construction)* Media opportunities: press releases for the rainy season, coordinate/conduct interviews with media.