Results-driven professional with 9+ years of experience in customer service, data capture, visual merchandising, and graphic design. Proven track record in lead generation, upselling, and exceeding sales targets. Skilled in data collection, analysis, problem-solving, and building positive customer relationships. Proficient in Microsoft Office, Point-of-Sale systems, and Adobe Creative Suite.
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FounderIdjoy South AfricaPretoria, Gp, Za -
Sales ManagerSwart Digital Studio Apr 2024 - PresentLeading and managing a sales team by providing guidance, training, and mentorship to sales representativesSetting sales goals, quotas, and targets for the team on a weekly, monthly, or quarterly basis.Creating and implementing strategic sales plans to expand the customer base, drive revenue growth, and ensure a strong market presence Analyzing sales data, creating forecasts, and presenting sales, revenue, and expense reports to upper managementRecruiting, hiring, onboarding, and monitoring the performance of sales representatives.Building and maintaining strong, long-lasting customer relationships by understanding their needs and partnering with themStaying current with market trends, supply and demand, competitors, and new products to adapt sales strategies accordinglyCoordinating with the marketing department on lead generation effortsMotivating the sales team through coaching, counseling, and product knowledge education to help them achieve their targets -
Logo And Brand Identity DesignerFreelance Mar 2021 - Oct 2024Pretoria, Gauteng, South AfricaCreate custom logo designs and develop comprehensive brand identity systems for various clients using Adobe Photoshop and IllustratorCollaborate closely with clients to understand their brand vision, target audience, and design preferencesDevelop multiple design concepts and revisions based on client feedback to ensure complete satisfaction with the final productDesign additional branded assets such as business cards, letterhead, social media graphics, and marketing collateral to ensure brand consistency
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Data CapturerMarkdata Oct 2018 - Jan 2021Pretoria, Gauteng, South AfricaCollected and input data into Microsoft Excel with high accuracyVerified data integrity by reviewing and correcting errorsConducted field research through surveys and interviewsOrganized and maintained physical and digital filesFollowed established data collection and input protocols -
Call Center AgentAbsa Group Feb 2017 - Jan 2018Pretoria, Gauteng, South AfricaResponded to customer inquiries about banking products and servicesIdentified customer needs and recommended appropriate solutionsProvided information on account features and benefitsUpsold and cross-sold insurance products to new and existing customersMaintained accurate records of customer interactions and salesBuilt and nurtured positive customer relationships -
Sales ConsultantTruworths Feb 2014 - Nov 2016Pretoria, Gauteng, South AfricaGreeted and assisted customers, advising on products and trendsSold new accounts and demonstrated product features and benefitsProvided accurate information on product availability and deliveryProcessed customer purchases and handled paymentsConsistently met and exceeded sales targetsMaintained store organization and assisted with inventory management -
MerchandiserMr Price Group Jan 2012 - Oct 2013Pretoria, Gauteng, South AfricaCreated attractive product displays on the sales floorEnsured proper labeling and pricing of merchandiseMonitored product condition and maintained store cleanlinessCollaborated with merchandiser on product promotionsImplemented visual merchandising guidelines from managementProvided feedback and recommendations to the management team
Frequently Asked Questions about Phomolo M.
What company does Phomolo M. work for?
Phomolo M. works for Idjoy South Africa
What is Phomolo M.'s role at the current company?
Phomolo M.'s current role is Founder.
What schools did Phomolo M. attend?
Phomolo M. attended Richfield.
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