Steven A. Quintanilla

Steven A. Quintanilla Email and Phone Number

Operations Supervisor @ Encore
Hollywood, FL, US
Steven A. Quintanilla's Location
Hollywood, Florida, United States, United States
Steven A. Quintanilla's Contact Details

Steven A. Quintanilla work email

Steven A. Quintanilla personal email

About Steven A. Quintanilla

As a seasoned professional with a diverse skill set, I've honed my ability to excel in both the high-pressure world of sales and customer service during my time at Celebrity Cruises and the creative realm of music as a musician and music producer. My experience in the cruise industry has taught me the importance of exceptional customer service, adaptability, and problem-solving, while my passion for music has fostered my creativity, attention to detail, and a strong work ethic. I'm committed to delivering outstanding results in every endeavor I pursue, whether it's delighting customers or crafting captivating melodies. Let's connect and explore opportunities where I can bring my unique blend of skills to drive success and innovation.

Steven A. Quintanilla's Current Company Details
Encore

Encore

View
Operations Supervisor
Hollywood, FL, US
Website:
encoreglobal.com
Employees:
9944
Steven A. Quintanilla Work Experience Details
  • Encore
    Operations Supervisor
    Encore
    Hollywood, Fl, Us
  • Encore
    Audio Visual Technician
    Encore Jan 2024 - Present
    Miami-Fort Lauderdale Area
  • Pandarama Music
    Co-Founder, Guitarist, And Producer
    Pandarama Music Jul 2015 - Present
    Miami/Fort Lauderdale Area
    In addition to co-founding Pandarama, I serve as the band's guitarist and producer, playing a multifaceted role in shaping our creative direction and achieving our musical aspirations. My responsibilities encompass:• Co-creating and performing original music as the guitarist, infusing my unique style and musical influences into our distinctive sound.• Taking on the role of producer, overseeing the recording, mixing, and mastering processes for our music, ensuring the highest quality of our audio recordings.• Managing all aspects of the band's operations, from booking gigs and coordinating rehearsals to marketing our music and merchandise, showcasing my diverse skill set in music and business.• Leveraging my expertise in audience engagement to cultivate a dedicated fanbase through social media campaigns, electrifying live performances, and a compelling online presence.• Navigating the complexities of the music industry, including negotiating recording contracts, licensing agreements, and intellectual property rights.• Demonstrating unwavering resilience, teamwork, and problem-solving abilities when overcoming challenges and setbacks inherent in the music industry.• Showcasing our music to a broader audience through live performances, radio appearances, and online streaming platforms, further refining my public speaking and presentation skills.My role as a co-founder, guitarist, and producer for Pandarama has allowed me to not only pursue my passion for music but has also equipped me with a broad skill set in music creation, production, and business management. It's a testament to my dedication to achieving artistic excellence and successfully steering our band's journey from inception to its current position.
  • Freelance
    Music Producer/Audio Engineer
    Freelance Apr 2016 - Present
    Miami/Fort Lauderdale Area
    As a freelance Music Producer and Sound Engineer, I've had the privilege of working with a diverse range of artists and projects, contributing to the creation of captivating and sonically polished music. My responsibilities and accomplishments include:• Collaborating closely with artists and bands to bring their musical vision to life, showcasing my ability to understand and translate creative concepts into compelling soundscapes.• Offering end-to-end music production services, from pre-production planning and recording to mixing and mastering, ensuring the highest audio quality and artistic expression.• Utilizing a state-of-the-art studio setup and the latest software and equipment to deliver exceptional sound engineering results, meeting industry standards and client expectations.• Building and maintaining strong client relationships through effective communication, project management, and meeting project deadlines.• Navigating the nuances of various music genres and styles, adapting my production and engineering techniques to suit the unique requirements of each project.• Showcasing my dedication to the craft by staying current with industry trends, software advancements, and emerging technologies.My experience as a freelance Music Producer and Sound Engineer has allowed me to refine my technical and creative skills, enabling me to contribute to the success of numerous music projects across genres. I am passionate about collaborating with artists and helping them achieve their sonic vision, and I look forward to continuing to create memorable and impactful music in the future.
  • Celebrity Cruises, Inc.
    Chat Sales
    Celebrity Cruises, Inc. Jul 2022 - Jun 2023
    Miami-Fort Lauderdale Area
    As a Chat Sales Agent at Celebrity Cruises, I played a pivotal role in the pilot program for this brand new role resulting in increased revenue and customer satisfaction. I this capacity I:• Collaborated closely with a specialized team to develop and implement innovative sales strategies and customer engagement techniques.• Actively contributed insights and feedback to refine the program's approach, adapting it to meet evolving customer preferences and market dynamics.• Demonstrated exceptional adaptability and a results-oriented mindset by consistently exceeding sales targets and delivering exceptional customer experiences.• Played a crucial role in increasing revenue and elevating customer satisfaction levels, setting a new benchmark for excellence within the department.• Upheld Celebrity Cruises' commitment to outstanding customer service by addressing inquiries promptly, resolving issues, and ensuring guest satisfaction.My involvement in this groundbreaking pilot program not only sharpened my sales acumen and customer service skills but also showcased my ability to thrive in dynamic and innovative environments. This experience underscores my dedication to achieving outstanding results and contributing to the continued success of Celebrity Cruises in providing unforgettable travel experiences to our valued guests.
  • Celebrity Cruises, Inc.
    Digital Sales Agent
    Celebrity Cruises, Inc. Jun 2019 - Jul 2022
    Miami/Fort Lauderdale Area
    As a Digital Sales Agent at Celebrity Cruises, I played a pivotal role in driving revenue and enhancing customer satisfaction in the cruise industry. My responsibilities included:• Leveraging effective communication skills to engage with prospective travelers via chat, providing them with detailed information about cruise packages, destinations, and amenities.• Proactively identifying and understanding customers' needs and preferences, tailoring cruise recommendations to match their individual preferences and budgets.• Achieving and surpassing sales targets by converting inquiries into bookings and upselling premium packages, resulting in increased revenue for the company.• Collaborating closely with a cross-functional team to ensure seamless customer experiences from initial inquiry through to post-booking support.• Upholding Celebrity Cruises' commitment to outstanding customer service by addressing inquiries promptly, resolving issues, and ensuring guest satisfaction.My role required a keen attention to detail, strong product knowledge, and the ability to adapt to changing customer needs and industry trends. Through this experience, I honed my sales acumen, developed exceptional customer service skills, and contributed to the continued success of Celebrity Cruises in providing unforgettable travel experiences to our valued guests.
  • Celebrity Cruises, Inc.
    Celebrity Vacation Planner
    Celebrity Cruises, Inc. Oct 2018 - Jun 2019
    Miami/Fort Lauderdale Area
    As an Inbound Customer Service Agent at Celebrity Cruises, I played a pivotal role in ensuring exceptional customer satisfaction within the cruise industry. My responsibilities encompassed:• Responsively and professionally addressing incoming customer inquiries via phone, showcasing excellent communication and problem-solving abilities.• Attentively listening to customer concerns, identifying issues, and proactively finding solutions to meet their needs, consistently elevating customer satisfaction levels.• Maintaining a comprehensive understanding of Celebrity Cruises' cruise packages, itineraries, and onboard amenities, enabling me to provide accurate information and resolve inquiries efficiently.• Collaborating seamlessly with cross-functional teams, including sales and technical support, to resolve complex customer issues and provide comprehensive solutions.• Consistently surpassing performance targets, including response times, customer satisfaction ratings, and case resolution rates, contributing to the company's stellar reputation for service excellence.• Continuously identifying opportunities for process enhancement and actively sharing valuable customer feedback with relevant teams to optimize our products and services.My tenure as an Inbound Customer Service Agent with Celebrity Cruises sharpened my communication, problem-solving, and customer-centric skills. I take pride in my ability to deliver exceptional service and create positive customer experiences within the cruise industry. I am enthusiastic about leveraging my expertise to contribute to the success and growth of future endeavors.
  • Shaemax Records
    Marketing Intern
    Shaemax Records Apr 2018 - Sep 2018
    Miami/Fort Lauderdale Area
    • Created digital and social media marketing strategies to promote artist's music and tour• Generated an online contest and procured 300 emails from signs ups for the contest using Mailchimp• Aided president of the company with daily operations• Assisted with production of artist's recordings• Established relationships with relevant radio stations in order to get more artist radio play• Analyzed data obtained from music streaming services including number of streams and listener demographics
  • Delta Upsilon International Fraternity
    Vp Of Academic Excellence
    Delta Upsilon International Fraternity Jan 2018 - Jul 2018
    Miami/Fort Lauderdale Area
    • Ensure the chapter's GPA is above the all men's average• Develop and implement a written scholarship program • Create a recognition program to reward scholastic achievements
  • Globemed
    Vp Finance
    Globemed Aug 2017 - Jun 2018
    Miami/Fort Lauderdale Area
    • Manage finances for the FIU chapter of Globemed• Collaborate with the campaigns manager with budgeting of fundraisers and events
  • Parametric Audio
    Event Coordinator
    Parametric Audio Jan 2017 - Jun 2018
    Miami/Fort Lauderdale Area
    • Plan and create music events, set dates, location, & logistics.• Book musicians and artists for the events. Be the liaison between artists and the organization.• Curate lineup and itinerary for the concerts
  • Cs Talent Agency
    Talent Agent
    Cs Talent Agency Jun 2017 - Sep 2017
    Miami/Fort Lauderdale Area
    Represent models, actors, dancers, musicians, and all other forms of talent and work on their behalf to find jobs for them.
  • Son Del Señor
    Live Sound Engineer
    Son Del Señor Mar 2016 - Jul 2016
    Miami/Fort Lauderdale Area
    I do the live sound for a salsa band known as Son Del Señor. I help set up and break down equipment, set the gain and levels, do the house, and monitor mix.
  • Express
    Sales Associate
    Express Oct 2014 - Feb 2016
    • Collaborate with the sales team to meet the daily sales quota• Establish rapport and discover the needs of the customers entering the store• Up sell items and add value to the customers purchase• Keep area organized and tidy in a fast pace and sometimes chaotic environment• Communicate effectively with team members and customers

Steven A. Quintanilla Skills

Music Industry Music Music Production Guitar Playing Teamwork Live Performer Music Theory Rock Music Audio Engineering Pro Tools Songwriting Retail Volunteering Interpersonal Skills Concerts Piano Logic Pro Theatre Student Counseling Church Music Hip Hop Jazz Midi Writing Time Management Live Sound Mix Engineer Studio Recording Lyricist

Steven A. Quintanilla Education Details

Frequently Asked Questions about Steven A. Quintanilla

What company does Steven A. Quintanilla work for?

Steven A. Quintanilla works for Encore

What is Steven A. Quintanilla's role at the current company?

Steven A. Quintanilla's current role is Operations Supervisor.

What is Steven A. Quintanilla's email address?

Steven A. Quintanilla's email address is st****@****ail.com

What schools did Steven A. Quintanilla attend?

Steven A. Quintanilla attended Florida International University, Miami Dade College.

What are some of Steven A. Quintanilla's interests?

Steven A. Quintanilla has interest in Social Services, Economic Empowerment, Education, Science And Technology, Arts And Culture.

What skills is Steven A. Quintanilla known for?

Steven A. Quintanilla has skills like Music Industry, Music, Music Production, Guitar Playing, Teamwork, Live Performer, Music Theory, Rock Music, Audio Engineering, Pro Tools, Songwriting, Retail.

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