Ido Efrati

Ido Efrati Email and Phone Number

Customer Service Business Applications at DHL Express @ DHL Express - Israel
Ido Efrati's Location
Center District, Israel, Israel
About Ido Efrati

Ido Efrati is a Customer Service Business Applications at DHL Express at DHL Express - Israel. He is proficient in English.

Ido Efrati's Current Company Details
DHL Express - Israel

Dhl Express - Israel

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Customer Service Business Applications at DHL Express
Ido Efrati Work Experience Details
  • Dhl Express - Israel
    Customer Service Information Systems Specialist
    Dhl Express - Israel May 2022 - Present
    Tel Aviv, Israel
    • Managing information systems related to written and verbal communication, including overseeing chatbot systems, customer facing systems, data analysis, and training.• Implementing systems, project management, QA, training, system design and ongoing maintenance.• Providing support, advice, and guidance to customer service managers.• Working globally and collaborating with local and global suppliers.
  • Dhl Express - Israel
    Front Line Shift Manager/ Supervisor
    Dhl Express - Israel Mar 2021 - Apr 2022
    Tel Aviv, Israel
    • Monitoring and managing global and local KPIs.• Developing and training the customer service advisors in two locations.• Collaborating with internal interfaces within the organization.• Initiating and promoting processes to enhance service quality, efficiency, and knowledge sharing.• Leading projects for updating, adapting, and localizing software used by customer service, working with stakeholders both locally and internationally.
  • Dhl Express - Israel
    Customer Service Representative
    Dhl Express - Israel May 2020 - Mar 2021
    Tel Aviv, Israel
  • Israeli Air Force
    Lead Aircraft Mechanic
    Israeli Air Force Apr 2017 - Dec 2019
    Israel
    C-130J Team lead Mechanic

Ido Efrati Education Details

Frequently Asked Questions about Ido Efrati

What company does Ido Efrati work for?

Ido Efrati works for Dhl Express - Israel

What is Ido Efrati's role at the current company?

Ido Efrati's current role is Customer Service Business Applications at DHL Express.

What schools did Ido Efrati attend?

Ido Efrati attended Istqb Certification Institute, Shoham High School.

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