• Managing information systems related to written and verbal communication, including overseeing chatbot systems, customer facing systems, data analysis, and training.• Implementing systems, project management, QA, training, system design and ongoing maintenance.• Providing support, advice, and guidance to customer service managers.• Working globally and collaborating with local and global suppliers.

• Monitoring and managing global and local KPIs.• Developing and training the customer service advisors in two locations.• Collaborating with internal interfaces within the organization.• Initiating and promoting processes to enhance service quality, efficiency, and knowledge sharing.• Leading projects for updating, adapting, and localizing software used by customer service, working with stakeholders both locally and internationally.

C-130J Team lead Mechanic