Aiden Ido Bendet-Taicher, Mba Email & Phone Number

Miami Beach, FL, US

• In a pivotal and transformative role, I undertook the challenge of building the global operation from the ground up, assuming comprehensive responsibility for Sales, Operations, Marketing, Product Marketing, Customer.
• Developing and executing robust marketing strategies.
• Building an exceptional Sales process from scratch, ensuring seamless and efficient operations.
• Forging strategic alliances with industry leaders, such as Zoom, Splash, InEvent, EventMobi, Brella, Bizzabo, and Swoogo, to expand our market presence and achieve mutual success. This involves developing tailored.
• Implementing cutting-edge operations software and processes to streamline our internal operations and customer delivery.
• Prioritized customer success and satisfaction by developing comprehensive customer success operations, benchmarks and playbooks.

New York, NY, US

• Directed overall operations of a division involved in post-sale engagements around implementations, usage, and retention in support of SMB, Enterprise, and strategic customers. Steered strategic direction of the.
• Optimized program framework and service delivery by collaborating with internal/external cross-functional teams comprising of data science, product management, sales, and engineering.
• Designed, integrated, and maintained new tools and processes, which supported in scaling the business.

New York, NY, US

• Assessed business needs and gaps in processes, leading a cross-functional team to manage pre/post sale, mobile solutions, professional services, tier 1/2 support, implementation, enablement, and onsite services..
• Steered design, implementation, and tracking of quality, productivity, and financial metrics, which resulted in building high-quality and impactful service offerings for customers.
• Delivered robust solutions to key clients, namely Forbes, Microsoft, Bloomberg, Capital One, Adobe, and Amazon.
• Established the department from scratch based on actual organizational needs, including pre-sale, solutions architecture, support, professional services, white-label mobile apps, and onsite solutions.
• Joined the organization as the first team member, building six functions of 18 people to expand operational capabilities.
• Enhanced performance output by implementing CS tools, namely SalesForce, Gainsight, and Totango.

New York, US

• Guided team members as Global Head of Technical Account Management, ensuring provisioning of technical and business expertise to publishers and brands. Facilitated clients by delivering exceptional customer experience.
• Strengthened relationships with and supported key clients, including CNN, Fox, Condé Nast, ESPN, and Time Inc.
• Expanded and scaled Outbrain’s services offering in solution and data consulting, service delivery, technical integrations, and sales methodology.

Remote First, US

• Planned, executed, and led complex projects, including client consulting and strategic support. Played a vital role in balancing financial, creative, and human aspects to foster inspiring and collaborative.
• Delivered and deployed many projects for strategic customers, such as Fortune 500 companies in North America.
• Served numerous industry-leading clients, namely Disney, Goldman Sachs, Viacom, Warner Brothers, ESPN, PR Newswire, O’Reilly Media, Blizzard Entertainment, TMZ, GSN, Internet Broadcasting, International Baccalaureate.

Austin, Texas, US

Bolt Solutions Inc. provides advanced connectivity solutions for the insurance industry. The company’s proprietary technology enables insurance carriers to transmit and receive data in real time with agents, brokers and wholesalers, and its solutions are being utilized by Fortune 500 companies.In this capacity, Ido was charged with overseeing and directing.

Austin, Texas, US

Charged with overseeing the execution of large scale software projects while managing a team of team leaders, programmers, business analysts and quality assurance engineers responsible for project task execution.Defining the project scope and ensuring product customization per customer specific needs and requirements; Controlling and coordinated each.

Austin, Texas, US

Charged with building front & backend applications, while managing a team of programmers, business analysts and QA engineers

Austin, Texas, US

Charged with understanding objectives and requirements of proposed business solutions, scoping specifications and then communicating them to developments teams.Collecting customer low level and high level requirements; Defining the vision and strategy of products; Providing guidance on best practices, and applying technology and product knowledge to.

Mba

Bsc, Computer Science

Interior Design

Fashion/Apparel Design