Aiden Ido Bendet-Taicher, Mba Email & Phone Number

Miami Beach, Fl, Us

In a pivotal and transformative role, I undertook the challenge of building the global operation from the ground up, assuming comprehensive responsibility for Sales, Operations, Marketing, Product Marketing, Customer Success, and Delivery. This encompassed a range of crucial initiatives aimed at establishing a strong foundation for success including:● Developing and executing robust marketing strategies.● Building an exceptional Sales process from scratch, ensuring seamless and efficient operations.● Forging strategic alliances with industry leaders, such as Zoom, Splash, InEvent, EventMobi, Brella, Bizzabo, and Swoogo, to expand our market presence and achieve mutual success. This involves developing tailored marketing and sales collateral, training programs, and processes that aligned with each partner's unique requirements and objectives. By providing our partners with the necessary resources and support, we empower them to effectively promote and leverage our joint offerings, driving increased market visibility and customer adoption.● Implementing cutting-edge operations software and processes to streamline our internal operations and customer delivery.● Prioritized customer success and satisfaction by developing comprehensive customer success operations, benchmarks and playbooks.

New York, Ny, Us

Directed overall operations of a division involved in post-sale engagements around implementations, usage, and retention in support of SMB, Enterprise, and strategic customers. Steered strategic direction of the division, including management of pre-sale engineering, technical onboarding, post-sale solutions, professional and mobile services, implementations, tier 1/2 support, and enablement. Guided global team to ensure seamless products/services deployment and custom solutions implementation. Discovered new opportunities, resolved escalations, prioritized plans for staff, and provided insights to management as part of continuous improvement efforts. Tracked/analyzed performance trends and interpreted analyses into actionable recommendations. Offered thought leadership and feedback based on industry, products, and client-level analyses. Facilitated existing clients by developing additional business opportunities.● Optimized program framework and service delivery by collaborating with internal/external cross-functional teams comprising of data science, product management, sales, and engineering.● Designed, integrated, and maintained new tools and processes, which supported in scaling the business.

New York, Ny, Us

Assessed business needs and gaps in processes, leading a cross-functional team to manage pre/post sale, mobile solutions, professional services, tier 1/2 support, implementation, enablement, and onsite services. Streamlined operational activities by resolving complex issues to improve client service and satisfaction. Led design and delivery of strategy, process, and methodology in support of onboarding, implementation, consulting, and provisioning of value-add services, including Bizzabo’s professional services offerings, onsite services, and white-label apps operation to customers, which enabled the realization of the most value to the business. Guided integration of the offerings into sales and customer lifecycle through collaboration with sales, marketing, product, and customer success functions. Spearheaded ongoing initiatives by leading operations from the early stage through to hyper-growth, scaling, and expansion.● Steered design, implementation, and tracking of quality, productivity, and financial metrics, which resulted in building high-quality and impactful service offerings for customers.● Delivered robust solutions to key clients, namely Forbes, Microsoft, Bloomberg, Capital One, Adobe, and Amazon.● Established the department from scratch based on actual organizational needs, including pre-sale, solutions architecture, support, professional services, white-label mobile apps, and onsite solutions.● Joined the organization as the first team member, building six functions of 18 people to expand operational capabilities.● Enhanced performance output by implementing CS tools, namely SalesForce, Gainsight, and Totango.

New York, Us

Guided team members as Global Head of Technical Account Management, ensuring provisioning of technical and business expertise to publishers and brands. Facilitated clients by delivering exceptional customer experience and value. Offered direction and support to the technical account management team for robust management and delivery of implementation, onboarding, and additional value-added services to Outbrain customers.● Strengthened relationships with and supported key clients, including CNN, Fox, Condé Nast, ESPN, and Time Inc.● Expanded and scaled Outbrain’s services offering in solution and data consulting, service delivery, technical integrations, and sales methodology.

Remote First, Us

Planned, executed, and led complex projects, including client consulting and strategic support. Played a vital role in balancing financial, creative, and human aspects to foster inspiring and collaborative organizational culture. Delivered and managed video-related products and services with associated budgets and schedules. Streamlined operational activities by liaising with multi-disciplinary teams and stakeholders within Agile, Waterfall, or hybrid development environments.● Delivered and deployed many projects for strategic customers, such as Fortune 500 companies in North America.● Served numerous industry-leading clients, namely Disney, Goldman Sachs, Viacom, Warner Brothers, ESPN, PR Newswire, O’Reilly Media, Blizzard Entertainment, TMZ, GSN, Internet Broadcasting, International Baccalaureate Organization, Denmark State Library, and Safari Books.

Austin, Texas, Us

Bolt Solutions Inc. provides advanced connectivity solutions for the insurance industry. The company’s proprietary technology enables insurance carriers to transmit and receive data in real time with agents, brokers and wholesalers, and its solutions are being utilized by Fortune 500 companies.In this capacity, Ido was charged with overseeing and directing the Account Management group, which supports and manages the company’s flagship products' users. He dealt with multiple challenges when driving utilization with new customers, changing behavior at the client level and breaking down customer resistance to change through training that addressed and mitigated customer concerns.

Austin, Texas, Us

Charged with overseeing the execution of large scale software projects while managing a team of team leaders, programmers, business analysts and quality assurance engineers responsible for project task execution.Defining the project scope and ensuring product customization per customer specific needs and requirements; Controlling and coordinated each project activity, timelines, work plans and quality measurements while ensuring that the project remains within the defined budget; Increasing project P&L profitability; Increasing system usage and transaction flow; Maintaining and strengthening customer relationships; Leading and directing all activities of the development group.

Austin, Texas, Us

Charged with building front & backend applications, while managing a team of programmers, business analysts and QA engineers

Austin, Texas, Us

Charged with understanding objectives and requirements of proposed business solutions, scoping specifications and then communicating them to developments teams.Collecting customer low level and high level requirements; Defining the vision and strategy of products; Providing guidance on best practices, and applying technology and product knowledge to address customer's business and technology needs.

Mba

Bsc, Computer Science

Interior Design

Fashion/Apparel Design