• Support, configure, maintain, and upgrade customer’s networks and in-house servers.• Diagnose and resolve complex technical issues with network and system hardware.• Support and administer third-party applications.• Working with VMWare, Fortinet, Acronis EDR & Backup, ESET, Nakivo, QNAP, VEEAM, etc.

• Monitoring infrastructure environments and application services.• Monitor for common threats, DOSS attacks and viruses.• Detecting, troubleshooting, isolating and repairing failures. • Creating and tracking incident tickets and assignments.• Providing Windows and Linux system administration support.

• Network infrastructure and equipment installation.• Troubleshooting and providing technical solutions.• Training new technicians.

• Supervising and managing the day-to-day activities of the call center.• Providing guidance, training and support to technical representative.• Motivate call center employees to focus on excellent costumers satisfaction• Monitoring quality and customer satisfaction.• Handling escalations and resolving complex issues.• Collaborating with other departments to address issues and provide feedback.• Managing resources and scheduling for efficient operations.

• Network equipment configuration.• VoIP technical support and troubleshooting.• VIP customer service.• Distinguished employee - 2019

• Technical support and troubleshooting.• Training new agents .• Selling technical solutions such as cyber protection, backup and computer maintenance.