Richard Essien Email & Phone Number

Worcester, MA, US

Massachusetts, United States

• Handle customer inquiries via phone, perform account maintenance (address/vehicle changes, payments, etc.), and manage toll overcharges
• Process/update customer information like expired credit cards, applications, and correspondence; assist with replenishment and balance thresholds
• Prepare daily call reports, manage deposits, and work a rotating weekend schedule as needed
• Adhere to call center performance metrics (call time, readiness), participate in quality assurance, and maintain professionalism with patrons and staff

• I help community members create roadmaps to start learning, give insights into how to get accepted to job training programs (bootcamps), and share advice on how to make the most of a bootcamp experience to ensure.
• Teach folks about major career paths in tech
• Explain how to explore and apply to skills-based training providers
• Share tips on how to successfully graduate and make the most out of a bootcamp experience
• Help folks take advantage of the free resources available to Career Karma community members

Remote

• Closely collaborated with team members (frontend, backend and QA) and the product owner to deliver value to SWO customers
• Together with other developers and architects, enhanced the technical evolution of SaaS solutions as well as development practices.
• Worked with distributed agile teams to enhance microservice, architecture, and drive the future of SWO products
• Utilised the latest Azure cloud technologies to build and monitor products
• Stayed up to date with latest industry trends, to help drive technical and process improvements.

Remote

• Participated in a full-time, extensive and immersive, software development apprenticeship
• Studied several programming technologies learning to write efficient, clean, readable, scale-able code: HTML, CSS, LESS/SCSS, JavaScript, NodeJS, Git, GitHub, React, Redux, APIs, Python
• Learned various concepts including: UI/UX principles, Functional Programming Techniques, State Management
• Gained 40+ hours a week experience participating in cross-functional teams, developing real-world applications

Greater Boston

• Built soft skills necessary for remote and team work
• Worked with no supervision, which meant I had to constantly self-motivate and remain disciplined
• Committed to waking up every morning and being on the road with the app on, in a timely fashion

Greater Boston

• Gained valuable experience working in a fast paced, team dependent, startup environment
• Oversaw teams of Drivers;, handling delivery issues
• Coordinated with fellow Ops Managers to both; organize delivery routes and dispatch customers' orders

Certificate, Software Development + Computer Science

Associate Of Science - As, Graphic, Multimedia, Web Design, 3.49 Gpa