Idra Pavin, Phr (She/Her/Hers) Email & Phone Number

Washington, Dc, Us

Washington D.C. Metro Area

• Responsible for full-cycle recruitment (posting requisition, recruiting, screening, interviewing, reference checks, salary negotiation, drafting offer letter, closing requisition) for corporate, project, and proposal positions with USAID and State Department• Participate in contract kick-off meetings

Washington D.C. Metro Area

• Managed the onboarding of all new employees, including part-time, expats, and TCNs (new hire paperwork, background checks, orientation, E-verify, benefits enrollment)• Assisted in the implementation and training of new employees on HRIS System (ADP Workforce)• Responded to employee inquiries regarding payroll, benefits, staff relations, terminations• Out-processed terminated employees • Reviewed payroll on a semi-monthly basis• Audited PTO accruals, electronic and physical… Show more • Managed the onboarding of all new employees, including part-time, expats, and TCNs (new hire paperwork, background checks, orientation, E-verify, benefits enrollment)• Assisted in the implementation and training of new employees on HRIS System (ADP Workforce)• Responded to employee inquiries regarding payroll, benefits, staff relations, terminations• Out-processed terminated employees • Reviewed payroll on a semi-monthly basis• Audited PTO accruals, electronic and physical personnel files, maintained compliance with Affirmative Action Plan• Developed and updated job descriptions• Maintained and updated personnel files, company organizational chart, and vendor lists• Developed, drafted, reviewed, and updated HR policies, procedures, work instructions, and flowcharts• Communicated policy changes to staff through e-mail, training, and monthly corporate newsletter Show less

Washington D.C. Metro Area

• Maintained QMS intranet portal and update staff on new documents and changes to previous versions • Managed communications form the QMS team through a bi-monthly newsletter• Coordinated efforts to draft and update QMS documents; assist in the development of process maps• Developed Excel spreadsheet to track documents to be uploaded to QMS going through approval process• Maintained contract database and conduct quarterly audits of contract files to verify… Show more • Maintained QMS intranet portal and update staff on new documents and changes to previous versions • Managed communications form the QMS team through a bi-monthly newsletter• Coordinated efforts to draft and update QMS documents; assist in the development of process maps• Developed Excel spreadsheet to track documents to be uploaded to QMS going through approval process• Maintained contract database and conduct quarterly audits of contract files to verify compliance• Conducted annual trainings for all corporate staff on the purpose of ISO and the QMS• Coordinated annual internal and external audits to maintain ISO 9001:2008 certification Show less

Arlington, Va

• Delivered German-language customer service to overseas clientele, assisting in software installation and answering order and product inquiries by phone, e-mail, and chat; cold-call sales leads• Entered accounting information and resolved failed payments; distributed invoices to clients• Maintained a pending actions database to track timely follow-up of customer issues• Drafted, translated, and proof-read training materials for incoming agents, e-mail templates for customer… Show more • Delivered German-language customer service to overseas clientele, assisting in software installation and answering order and product inquiries by phone, e-mail, and chat; cold-call sales leads• Entered accounting information and resolved failed payments; distributed invoices to clients• Maintained a pending actions database to track timely follow-up of customer issues• Drafted, translated, and proof-read training materials for incoming agents, e-mail templates for customer responses, and online self-help articles to assist customers with technical issues Show less

Amman, Jordan

• Coordinated special missions and medical evacuations with relevant international and domestic offices• Processed travel for State Department employees and contractors travelling to and from Iraq• Reviewed fiscal data for errors and maintain centralized database of financial data for travelers• Established list of Key Contacts for all Embassy Air Iraq operations• Developed and proof-read documentation and standard operating procedures used by all Embassy Air Iraq reservation… Show more • Coordinated special missions and medical evacuations with relevant international and domestic offices• Processed travel for State Department employees and contractors travelling to and from Iraq• Reviewed fiscal data for errors and maintain centralized database of financial data for travelers• Established list of Key Contacts for all Embassy Air Iraq operations• Developed and proof-read documentation and standard operating procedures used by all Embassy Air Iraq reservation agents• Assisted in the development/editing of new travel request forms to reduce errors and expedite data collection, travel processing, and payment Show less

Amman, Jordan

• Independently managed the logistics (nomination, approval, funding, mailing, and presentation) for distribution of awards to the embassy employees of 44 U.S. Missions worldwide

Middlebury, Vermont

• Researched copyright authorization regulations for images used in a German textbook• Generated an Excel spreadsheet track inquiries, responses, follow-up, availability of photographs, and cost/permission to use• Corresponded (e-mail and cold call) with foreign photographers for the authorization and purchase of photos to be used in a German textbook

Master'S Degree, Medieval Literature

Bachelor'S Degree, English And American Literature