I work as a Technical Support Engineer in 2B OPCO, and during my tenure (in Greater Nile Petroleum Company and 2B OPCO), I have gained commendable knowledge and experience. My duties include: • Operating Systems: Microsoft Windows XP, 7, 8, 10; Windows Server 2012-2019 Administration (Active Directory, DNS, Group Policy) • Network and Connectivity: TCP/IP, DNS, DHCP, WIFI, Troubleshooting, LAN/WAN/VPN Support • Security and Software: Symantec Endpoint Security Antivirus Maintenance, Advanced Software Troubleshooting • Hardware: HP Proliant Family Server Maintenance • Others: VOIP Phone Network Maintenance, Printer, Scanner, Microsoft Exchange Server Mail Platform, Mailbox Management.• Certified in: CCNA, ITIL, VCA, IOT, MCSE 2012, MCSA 2012. • Committed to keeping up with industry trends in the rapidly evolving IT industry.Please see my profile.