• Solution Expert on Microsoft Navision 2017• Implementation of Office365 and Admin With Exchange On Prem• Monitored and controlled inventory, encompassing daily production, workflow and distribution.• Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.• Set up and deployment of 50 units of Windows 10 computers at Sifaxgroup Head Office.• Upgrade of over 20 windows 7 computers to Windows 10 at the Head Office.• Managing user accounts on Active Directory Domain (deleting Accounts, updating accounts adding objects to OU).• Administer domain services such as DNS, and DHCP.• User Creation, Update, Synchronization on Active Directory.• User Creation on Exchange Server 2019.• Managed call flow and responded to technical support needs of customers.• Responding to ERP Challenges after work Hours • Monitoring Customers Cases through Emails.

• In charge of Process flows from Beginning to End• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.• Maintained the website and servers.• Monitored all systems and networks.• Managed Mission Critical Services, reviewed and implemented database changes.• Handled Cyberoam Security.• Repaired and Maintained Systems and UPS.• Performed Installations (Windows, Microsoft and Anti-virus).• Created SQL User Names.• Installed Servers and IP Phone Configuration.• Handled Free Pbx Administration.• Admin on Microsoft Navision 2009.

• In charge of Port Documents• Customer service & IT related Issues • Listening skills and attention to details• Accurate and full data capture• Objection handling• Tracking of Consignments• Liaising with the Customs on behalf of the Company

•Handled accounts follow-up, products’ purchase and balancing of accounts