• Install, Maintain, configure and update computers, servers and other equipment remotely both in CKstores and HQ• Provide timely support to in-store subcontracting technicians.• Contact vendors to to replace defective equipment.• Participate in projects like virtualizations (VMware), new stores opening, equipment upgrades...• Experience with monitoring tool (Mongoose, Zabbix...)• Configuring and troubleshooting printers.• Configuring various type of equipment present at store (Payment controllers, Pin pads, Pumps...)• Provide assistance on problems related to equipment, software and applications and documentinteractions in the ticketing system (ServiceNow)• Providing customer service and follow up with users to ensure the effectiveness of the problemresolution process;• Work closely with network administrators to ensure the maintenance and status of network equipment(Routers, Modems, Switches...)• other related duties depending on the need of the company.• Work with people in retail systems and other departments, as directed, to support related projectsand activities.

Phenomena was a startup focused on creating virtual reality games and experiences.•Ensure having the best tools and hardware needed for the company•Building and designing high-end custom computer and VR setups to ensure the best experience of the games•Improving site cabling and aesthetics as well as installing and configuring security cameras and servers depending on the needs•Troubleshoot issues with the VR experiences and report to the Dev team as well as create documentation for other employees•Ensure having latest updates and patches for most IT equipment. •Troubleshoot infrastructure hardware and contact vendors assistance or replacements if needed

I was responsible to advise customers about electronic products.I also used to order missing items in the electronic department as well as stock the product in the correct area.

Since childhood, I have been passionate about video games and involved in gaming communities. I saw a desire in some communities to play some games without the rules or limitations of the public versions. I was inspired after encountering the possibility of making private versions of those games to make my own based on the demand of the communities I was involved in. My activities were:• Creation of private game servers for small gaming communities.• Finding and testing repack versions for the games (World of warcraft, Dofus, Minecraft).• Editing Game mods, parameters… as well as creating new assets based on the community desires and votes.• Creating and maintaining private game servers (Wampserver, Hamachi, Inmotion, Hostinger).• Performing system administration and insure stability of the experience.• Troubleshoot reported issues and perform backups in case of major problems.