Document and live event translation services provided on a freelance and referral basis.Non-legal and non-technical translations only.

The Database & Analytics department oversees StarVista’s online case management software, Efforts To Outcomes (ETO), and ensures delivery of prompt and accurate data for billing, contracts, and grant applications and reports. Our team transforms raw data into meaningful statistics, information, and explanations, providing key insights that lead to better-informed and successful decision-making for management, programs, and other stakeholders at StarVista. The Data team collaborates with multiple program teams, including program managers and department heads, to optimize the general and specific programmatic set-up of ETO, investigate solutions to data entry and reporting issues, and create automated reports for fixed data requests. The Data team strives to continually improve the serviceability of ETO by implementing staff feedback, supplying well-documented procedures and live trainings, and utilizing ETO’s powerful data visualization tool (SAP Web Intelligence). • Solve 700+ database tickets annually ranging from account creation, user security access, and database maintenance, supporting 20 different StarVista programs and over 100 staff members.• Query, extract, clean, organize, and present information from the database helping programs meet reporting deadlines and maintain contract compliance.• Learning how to build reports in SAP Webi.• Create report visualizations.• Conduct data hygiene projects, including user audits to ensure database security and reporting accuracy. • Created 6 database training videos for new hires and documented 15 internal processes, improving database hygiene and operational agility.• Explain technical concepts to non-technical staff when troubleshooting and solving database inquiries.

• Retrieved data from the Tessitura CRM system by writing queries and creating Output Filters in List and Segmentation Extractions targeting ideal RFM customer bases from our +10,000 members.• Prepared lists in Excel for on-sale campaigns resulting in membership renewals, upgrades, and ticket purchases.• Coordinated communication with a third-party mail house vendor ensuring concert catalogs arrived at the homes of our ideal customer base before ticket on-sales.• Collaborated with the marketing team on targeted email campaigns increasing customer engagement, membership, and ticket sales.• Reported on membership sales and renewal rates during weekly staff meetings empowering management to make data-informed decisions.• Contributed to launching and maintaining a new membership subscription model allowing credit card payment automation and increasing membership renewal rates.• Joined UX web session meetings and provided customer-backed feedback on ways to streamline purchase pathways to improve the customer digital experience.• Communicated across internal departments and third-party providers by using project management software, Asana, and issue tracking product, Jira, to drive projects and meet deadlines while staff learned to work remotely and pivoted the organization from in-person to digital experiences.• Resolved customer service inquiries via different communication channels such as email, chat, and telephone guaranteeing customer satisfaction.• Trained multiple staff across departments by creating a library of videos and written documentation to strengthen customer service best practices and promote a culture of data hygiene.• Developed a remote onboarding process for new team members to support and encourage colleagues’ success in the organization. • Helped organize a guest list of 700+ guests during the January 2020 Gala to support the + $1 million fundraising goals of the organization.

• Handled the installation of fundraising software and prepared data for import, upgrading the organization’s paper record system and allowing it to continue collecting donations during the pandemic.• Extracted reports from the database and organized information for the monthly board report allowing the executive director to gauge fundraising efforts.• Integrated donation forms and facilitated electronic payments on all communications resulting in a growing number of recurring donations and a more significant impact during events.• Edited with the Executive Director public and private grant proposals ranging from $5k to $100k to secure funding for the shelter and daily operations of the building.• Organized guest lists, ticket sales, and auction items to support the organization's annual fundraising and outreach efforts.