Ivana Dussell Email & Phone Number

Greater Philadelphia Area

•Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.•Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and member-service standards; resolving more complex problems.•Responsible for achieving sales results of over $20million in loan sales for the year. •Maintains and expands member base by building and maintaining rapport with key members; identifying new member opportunities.•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.

Greater Philadelphia Area

Maintains communication between the branch and vice president by preparing daily,weekly, and month-end reports regarding operations and productivity.• Formulates recommendations and provides feedback to management regardingoperational policies and procedures.• Maintains control over audit procedures to ensure compliance with controls. Ifweaknesses are identified, reports them to the Vice President.• Assists in ensuring that the branch is in compliance with federal laws and regulationsset forth by the National Credit Union Administration and other regulatory agencies.• Monitors office activity, including number of transactions, loan volume, sales volume,etc.• Maintains knowledge of the Credit Union’s products and services in order toefficiently train and motivate staff to cross-sell.• Provides training to staff in regard to operations and policies.• Schedules, supervises, and motivates branch staff in an effort to maintain optimalmember service satisfaction levels.• Coaches staff to fulfill business plan goals.• Assists in evaluating staff’s work performance by helping to prepare and deliverannual reviews and performing coaching sessions.• Monitors quality of service for members, and ensures that employees are maximizingopportunities to sell products.• Assists in managing the security and safety of the branch, by analyzing security andsafety policies and procedures. Alerts staff of any changes.• Assists in the interviewing, hiring and training of new tellers and member serviceResponsible for $7 million in yearly loan sales.

Provide working leadership and guidance to MSR's through assignment of work, scheduling, coordination, providing technical guidance, checking results and reviewing assignment progress.Assist Teller Supervisor, train new employees in proper procedures and handle difficult operational questions and situations presented by MSR's.Ensure adherence to credit union policy in accordance with audit, security, and operational control requirements. Know, understand, and enforce all branch related federal compliance regulations.

(1 year 5 months)Open, close, and oversee the daily operation of the branch in the absence of the Branch Manager andAssistant Manager within the security and operational guidelines set by Sovereign Bank.Provide leadership and guidance to less seasoned staff members by assisting with member related issues, out of balance conditions, ensuring compliance with regulations ( i.e. Reg CC, Bank Secrecy Act, Bank Privacy Act, etc. )Assist with training new employees in processing member transactions and banks policies and procedures.

Serve and satisfy Mellon's customers.Make sound decisions regarding customer transactions and employee supervision and relationsMaintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional and personal networks and participating in professional societies.

International Business, International Business

Management, Busineess

Major In Economics, Business