Luis Daniel Medina Gaxiola Email & Phone Number

Guadalajara, Jal., MX

México

• Network Operation Center and Customer Support EngineerPerform first-line triage on support issues, providing troubleshooting and reporting to the relevant teams.Provide proactive and reactive monitoring of customer.
• Generate network activity reports and dashboards.
• Support viewer authentication and payments, handling email inquiries regarding login, access, and payments.
• Manage incidents using a ticketing system to document and track issues and resolutions.
• Conduct monitoring and proactive troubleshooting for video companies worldwide.
• Deliver training and documentation to other operational staff within the support team and Network Operations.Main tools:

Guadalajara, Jalisco, México

Support Executive role in investment bank project.Providing technical support in a number of applications which focus in trade confirmations and executive operations. Ensuring the security and confidence of clients, managed applications and the firm.Main tasks:-Application management-Issue analysis and taking corrective actions-Debugging shell scripts.-SQL.

Guadalajara Y Alrededores, México

Debugging and testing systems to prevent wrong operation or possible failures of servers. Likewise executed code instructions through console (OS UNIX or GNU/Linux) which assist to establish communication with the system and monitoring during test. Replacing parts or cards by functional failures (stress testing) or physical defects.

Ciudad Obregon, Sonora.

Diagnose, troubleshoot and repair all kind of TVs, microwaves and electronic devices. Periodic checkups, maintenance and repair or replacement of parts. Validate warranties according to the equipment conditions and manufacturer policies (LG, Samsung and Hisense).