Ilhan Erden Email & Phone Number

London, England, United Kingdom

- Produced Service based IT Health Check and Capacity Reports for assigned systems and services- Managed recommendations or issues identified using Capacity Register and Service Desk tool.- Managed system and storage capacity for VISA’s Primary Data Warehouse service until “End of Life” following Management decision to cut further investment- Produced annual Capacity Plans ensuring recommendations are tracked and completed- Continued collaboration with Key Stakeholders on BAU and future capacity issues and agreed on action plans- Took responsibility for managing (including security) Capacity and Performance tool TeamQuest running on 1400+ servers- Consolidated extremely fragmented Capacity and Performance tool TeamQuest achieving 97% connectivity- Significantly improved the security footprint of TeamQuest following vulnerabilities identified by Pen Tests and security scans. e.g. SSL Certificates, Cypher keys, TLS1.3 protocol- Planned and implemented automated patching and software upgrades- Automation of daily Capacity and Performance reports for various services

Bracknell

- Produced Health Check reports and Capacity Plans for assigned systems and services within a set deadline- Documented procedure for the rollout of the Capacity Tool Athene and Web Reporting- Planned and deployed Capacity and Performance tool TeamQuest- Developed UNIX shell scripts to proactively check, report and alert common and/or potential system problems

2 month contract assignment to a global project as the Lead Database Administrator- Developed in-house scripts to continuously monitor Enterprise Replication pairs- Developed webpage to report database related activities to the Application support team- Migrated test database to live environment- Evaluated and reported the performance of the production environment

Administer and maintain approx. 280 Informix Database servers in Europe and Africa Region.- Developed a global internal DBA Website comprising various real-time database reports and tools.- Merged and centralised database administration functions under one application.- Developed scripts to continuously monitor database server aspects, e.g. backup, free space, memory, performance, kernel requirements, extents, file permission etc.- Wrote housekeeping script to rationalise log files and prevent file system overload.- Designed a Master Maintenance Plan and set standards for the Informix environment.- Generated database server data for input into various graph charts to assist the identification of performance bottlenecks.- Created and implemented a Security Policy for the Informix and Oracle database environment.- Assigned as a DBA resource to provide consultancy on various projects.

Managed the Customer Access Department, providing key account customers with hardware/software and training solutions to support the automation of their transportation requirements.- Developed a customer database that produced comprehensive management reports.- Revised quality procedures to provide smooth transactions between procurement, sales and customer service departments.- Tested and implemented new in-house software (‘Connect’ and ‘Winship’) and delivered presentations on these to relevant staff.- Delivered quarterly updates to the senior management team.- Project member on the DHL (Turkey) Website (www.dhl.com.tr).

Supported and maintained PC equipment, perhiperals and LAN and provided technical support for various projects.- Managed continuous PC upgrades.- Upgraded the Document Imaging System.- Supported customer access applications.