Supporting colleagues with MRI Housing Enterprise (aka Orchard) social housing software, Keystone asset management, MRI Asset Management, Accuserv, SAP Business Objects, Microsoft 365, iManage (LLPG, SNN), Iken, Civica App, and NEC Document Management (previously Information@Work). Providing back up support to colleagues in education for our SIMS Support Unit team, Capita ONE and Synergy.Troubleshooting, analysing and resolving systems issues, including cyber security measures to… Show more Supporting colleagues with MRI Housing Enterprise (aka Orchard) social housing software, Keystone asset management, MRI Asset Management, Accuserv, SAP Business Objects, Microsoft 365, iManage (LLPG, SNN), Iken, Civica App, and NEC Document Management (previously Information@Work). Providing back up support to colleagues in education for our SIMS Support Unit team, Capita ONE and Synergy.Troubleshooting, analysing and resolving systems issues, including cyber security measures to resolve vulnerabilities. Communicating with suppliers.Designing and developing solutions. Reporting, business intelligence, and analytics. Software updates, server management and upgrades.Writing technical documentation and user guides.Digital platform support: accessibility testing (WAVE, AXE, Arc Tools, Siteimprove), content editing and optimisation, html, CSS, SCSS, SEO, UX, etc. Show less

Point of contact and systems administrator for MIS (Capita ONE and reporting applications: Crystal Reports, SSRS ReportBuilder, SQLDeveloper, Tableau / One Analytics, Oracle) within the education department.Managing and maintaining access rights for users.Software training, including writing user guides to help overcome UX issues with software.Interface between software vendors and the department.Developing and improving data management systems.IT project… Show more Point of contact and systems administrator for MIS (Capita ONE and reporting applications: Crystal Reports, SSRS ReportBuilder, SQLDeveloper, Tableau / One Analytics, Oracle) within the education department.Managing and maintaining access rights for users.Software training, including writing user guides to help overcome UX issues with software.Interface between software vendors and the department.Developing and improving data management systems.IT project support from set up, through implementation and role out.Advising and guiding users in correct and efficient inputting of data, formatting and consistent quality control.Managing data transfer between school, authority and regional systems. Show less

I perform a varied role as a member of the Digital Services team, within IoACC's ICT department. - Create dynamic online forms so that customers may report issues or request services- Take part in meetings with colleagues to discuss and advise how they may automate data capture and collection processes to improve efficiency - Map workflows for custom configurations of the CRM system- Write and edit content- Write user guides- Write knowledge base articles- Assist… Show more I perform a varied role as a member of the Digital Services team, within IoACC's ICT department. - Create dynamic online forms so that customers may report issues or request services- Take part in meetings with colleagues to discuss and advise how they may automate data capture and collection processes to improve efficiency - Map workflows for custom configurations of the CRM system- Write and edit content- Write user guides- Write knowledge base articles- Assist with system training- Provide feedback to software suppliers to enable future developments that meet our requirements- Develop functional workarounds to overcome limited or unavailable software functionality- Perform user testing - Provide CRM user support- Perform any other general duties required to support my colleaguesProjects include a large responsive public sector website project (@ 8000 pages); preparing content to improve accessibility and usability. Utilising my SEO knowledge and skills to maximise the usefulness of our content for our website users. It's not just about readability; I aim for optimal UX for all our customers so that the website is accessible for all.In addition, I help to develop and implement a CRM system, based on the iTouchVision (My Council Services) cloud platform from Abavus. There's more to configuring a powerful CRM system than you'd think; ask me why and how.I create and develop bilingual dynamic service-request forms, which are routed automatically to the appropriate contacts, and CRM backend functionality to improve human-computer interaction and usability while enhancing customer service. Show less

Digital Accessibility Centre (DAC) is a leading provider of web accessibility services.

Working in various temporary roles following redundancy. This included:• chauffering, and collecting and delivering vehicles for a major VAG dealership• administration and management coordinator for a specialist food and drink business, and• temp support in customer service / scheduling building maintenance works for a housing association • editing and rewriting a very large public sector website, containing several hundred pages to improve readability… Show more Working in various temporary roles following redundancy. This included:• chauffering, and collecting and delivering vehicles for a major VAG dealership• administration and management coordinator for a specialist food and drink business, and• temp support in customer service / scheduling building maintenance works for a housing association • editing and rewriting a very large public sector website, containing several hundred pages to improve readability, accessibility and usability Show less

EndlessGain is an conversion optimisation company that uses data and psychology to increase conversions for ecommerce companies.

Texere Publishing provides innovative print, web, tablet and smart phone products for the scientific, technical and medical markets. The company's brands include The Analytical Scientist, The Ophthalmologist, The Pathologist, The Medicine Maker and The Translational Scientist.I worked chiefly on The Analytical Scientist, assisting the team with commissioning, editing and rewriting raw material, transcribing interviews, and producing features. I also helped with commissioning for The… Show more Texere Publishing provides innovative print, web, tablet and smart phone products for the scientific, technical and medical markets. The company's brands include The Analytical Scientist, The Ophthalmologist, The Pathologist, The Medicine Maker and The Translational Scientist.I worked chiefly on The Analytical Scientist, assisting the team with commissioning, editing and rewriting raw material, transcribing interviews, and producing features. I also helped with commissioning for The Pathologist and The Medicine Maker.In addition, the company develops and delivers customized print, digital, audio and media content for companies, patient organizations and regional development agencies, helping them improve services and strengthen relationships with their client base.Texere partners with clients who wish to provide valued products to their customers. We develop the editorial content, handle design and production, target the audience and generate reports for clients. Show less

Print and digital writing and editing services for public relations and marketing consultancies. Writing copy for a range of software and hardware technology businesses that focus on supply chain/logistics/manufacturing/public sector.Working with a network of professionals to provide full service marketing solutions.Writing online and offline content for press releases, case studies, reports, features and bylined articles, websites, blogs, brochures, newsletters… Show more Print and digital writing and editing services for public relations and marketing consultancies. Writing copy for a range of software and hardware technology businesses that focus on supply chain/logistics/manufacturing/public sector.Working with a network of professionals to provide full service marketing solutions.Writing online and offline content for press releases, case studies, reports, features and bylined articles, websites, blogs, brochures, newsletters, conference and exhibition resources, etc. Editorial support to Logistics Business IT magazine and awards, Carpaholixx, Sustainable Gov and Texere.My writing experience covers auto ID, telematics, mobile computing, logistics software, warehouse management systems, ERP and material handling systems, CRM and business systems integration.Commissioning and managing suppliers for graphic and web design and photographers on behalf of clients.Assisting companies with website content, design and development. Digital architecture, HTML, CSS, SEO, e-commerce, accessibility, and website optimisation included. Show less

The Marketing Edge is a full service agency that works with technology companies serving the public and private sector. My main focus being content, together with assisting and advising on public relations and marketing activities in general.Writing and editing for print and web, and assisting with the development of materials and media for marketing campaigns. Assisting the design and development of websites (Joomla).Feature writing, keeping editors up to date with relevant… Show more The Marketing Edge is a full service agency that works with technology companies serving the public and private sector. My main focus being content, together with assisting and advising on public relations and marketing activities in general.Writing and editing for print and web, and assisting with the development of materials and media for marketing campaigns. Assisting the design and development of websites (Joomla).Feature writing, keeping editors up to date with relevant information, and providing expert comment and submissions. Writing articles for a range of publications and blogs when required. Show less

Sustainable Gov was a website for the public sector published by Tim Holmes. It had a good following and we had great feedback from the user community. As a part-time editor for the website, I was very pleased to help Tim and his team with its launch.

Teachers Yearbooks was a specialist publisher for the education sector. It produced yearbooks for headteachers, and English and History teachers. These were designed and edited as comprehensive resource directories. The company was set up by the late Simon Rhys Powell, an extraordinary man, visionary, and the founder of Poetry Live, a unique event that enables students to see and hear the poets they study at GCSE in the flesh.

Edited two technology magazines for Interactive Business Communications Ltd (IT Reseller and Manufacturing&Logistics IT) and assisted with the editorial direction for two webportals (www.itrportal.com and www.logisticsit.com).

My initial role at Technical Editing Services was to manage the editorial department and develop a quality and workflow system. TES is a full service agency that works with high profile, bluechip clients.My editorial duties included writing and editing content for a wide range of media—publications through to multimedia—for technical companies engaged in oil, petrochemical, environmental and forensic industries. After establishing the quality system, the senior management… Show more My initial role at Technical Editing Services was to manage the editorial department and develop a quality and workflow system. TES is a full service agency that works with high profile, bluechip clients.My editorial duties included writing and editing content for a wide range of media—publications through to multimedia—for technical companies engaged in oil, petrochemical, environmental and forensic industries. After establishing the quality system, the senior management team—CEO, MD and I—refocused the company's business structure and I took on the responsibility of remodelling the production department. Within three months, I turned it into a profit centre that contributed greatly to the company's bottom line. This created other benefits, including improving staff morale. The production team now saw their value in the grand scheme and were much more motivated and their work contribution moved to another level, including bringing in additional business. Show less

Began in 1992 as the company's first in-house editorial assistant - establishing the proofing system, performing and managing picture research and copyediting across all titles at that time.I moved to LCGC International as assistant editor and then progressed to associate editor. I then transferred to Automatic ID News Europe. The company wanted to make this into a full blown European magazine and so I took on the role of associate editor to work with the highly-talented… Show more Began in 1992 as the company's first in-house editorial assistant - establishing the proofing system, performing and managing picture research and copyediting across all titles at that time.I moved to LCGC International as assistant editor and then progressed to associate editor. I then transferred to Automatic ID News Europe. The company wanted to make this into a full blown European magazine and so I took on the role of associate editor to work with the highly-talented US-based editor, John Burnell (who you'll also find on Linkedin). Working with the UK sales team I helped to establish the magazine as a 10 times a year publication and became its Editor-in-Chief.My responsibilities were extensive, particularly at the time when we were repositioning AIDNE as Frontline Solutions (European edition). I had to lead the team—publication, website and events—in developing our editorial and event content, help find new customers, extend our links with industry associations, and help market the franchise.My work involved international travel - Europe and USA - to promote and build the brand nationally and overseas. Show less