Ieuan Evans Email and Phone Number

As a PMO Analyst within Sky’s Customer Experience Centre of Excellence (CX CoE), I’m dedicated to driving strategic projects that elevate our customer experience and strengthen Sky’s commitment to service excellence. In my role, I ensure that critical CX initiatives are not only meticulously planned and executed but also deliver real value to our customers and stakeholders across the business.I work closely with cross-functional teams to analyze complex data, streamline workflows, and optimize processes that ultimately make a measurable difference to our customers. My focus is on aligning strategic goals with actionable plans, using data-driven insights to ensure continuous improvement, and fostering collaboration to achieve seamless project delivery.In addition to project management and process improvement, I bring a deep understanding of stakeholder engagement, which is essential for navigating the dynamic and multifaceted nature of customer experience. I take pride in my ability to anticipate challenges, identify opportunities for innovation, and bring teams together to drive meaningful change.Key Areas of Expertise:Project Management Office (PMO) AnalysisData-Driven Insights & ReportingProcess Optimization & Continuous ImprovementStrategic Planning & ExecutionCross-Functional Collaboration & Stakeholder EngagementI’m passionate about bringing clarity, efficiency, and positive outcomes to every project I lead. Connect with me to discuss customer experience best practices, CX transformation strategies, or innovative approaches to PMO in today’s fast-evolving landscape.

Sky Sports Live Content Delivery Planner. My prime responsibility is to work with numerous production teams and heads of production in Sky to plan and deliver live content to air. This includes;o Technical and resource assessment of production team’s submissions. o Working with the client to develop the delivery specification that provides the best, most secure, and yet cost-effective solution.o Recording the technical broadcast information along with creating a visual path so all departments can access it and see how the feed will be routed from the event to air.o Daily liaising with multiple stakeholders and third parties around the world to bring in and distribute material. o Each week there will be multiple live to air feeds under my responsibility, and I will have to work on these while also planning a range of future events.

Sky Sports Ingest Operator. This role involved liaising with directors and producers to ingest all footage for the Sports News channel from various sources around the UK and globally. It involved dealing with multiple moving parts of a single project such as transfer deadline day, the final day of the season for Premier league, EFL as well as all the live sports event Sky would be covering each weekend. In addition to my day to day responsibilities I created a number of guides for the department to help streamline several of these processes and trained as an EVS operator to help cover in case of illness in the department.

Sky news script assistant (runner). This role involved working on the studio floor every day helping with scripts for the presenters, looking after guests and assisting the floor manager in a live studio environment.

Sky News Ingest operator Freelancer. This role involved ingesting footage from various sources, including Sky News trucks, through NOC/MCR, assigning into the building to the servers so they were ready to be used for the production of the news output.