-Oversaw and developed team of trainers-Collected data on program effectiveness to develop modifications and improvements to curricula.-Coordinated administrative functions necessary to deliver and document training programs.Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.-Developed and improved training courses to increase staff performance and overall training effectiveness.-Motivated training team by demonstrating positive attitude to improve productivity.-Designed and delivered web-based, self-directed learning materials.-Facilitated virtual, in-person and blended learning sessions.-Developed and implemented successful onboarding program.

-Proficient in taking charge of and resolving escalations and urgent customer matters promptly.-Demonstrated ability to provide swift responses and coaching to the customer service team.-Adept at guiding team members on how to proceed in complex situations, ensuring effective and timely resolutions.-Consistently step in to address critical issues, showcasing a hands-on and supportive approach to team management.-Took a proactive role in ensuring the team is consistently trained and updated on the latest practices and guidelines.-Provided high-level continuous training and onboarding sessions, fostering a culture of ongoing learning and development.-Created and regularly updated training materials, ensuring relevance and accuracy in line with evolving requirements.-Demonstrated a commitment to maintaining a knowledgeable and well-prepared team through effective training delivery and material enhancement.

-Demonstrated proficiency in maintaining a well-organized and efficient customer service operation.-Consistently achieving positive results by implementing effective organizational strategies.-Proven track record of elevating service quality to meet and exceed customer expectations.-Focused on delivering measurable and impactful results in the customer service domain.-Outstanding communication skills, fostering clear and concise interactions.-Adept at conveying information in a manner that builds rapport and trust with customers.-Expertise in cultivating strong customer relationships, creating an environment of confidence and loyalty.-Skillful in establishing connections that contribute to long-term customer satisfaction.-Demonstrated ability to influence and positively impact customer experiences.-Capable of navigating challenging situations through effective communication and relationship management.

-Researched and resolved client conflicts to maintain key accounts.-Resolved customer technical issues using company processes and policies and provided updates to customers.-Engaged clients in person and over phone to answer questions and address complaints.-Responded to customer calls and emails to answer questions about products and services.

-Excelled in customer service, guiding customers in menu choices and coordinating seamlessly with the kitchen to manage customer expectations.-Perfected my multitasking abilities, efficiently managing customer orders and requests while maintaining a welcoming atmosphere which helped increase of sales.

-Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.-Served high customer volumes during special events, nights, and weekends.

-Managed inventory control, cash control, and store opening and closing procedures.-Rotated merchandise and displays to feature new products and promotions.-Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.