Ieva Zvaune Email & Phone Number

Riga, Lv

Riga, Latvia

Project management- Team building as per project requirements- Team management- Reporting to client- Planning & ensuring delivery to the client- Driving improvement topics with client- Managing expectations between client & the development teamSCRUM master responsibilites- Facilitating the team work in a way that would adhere to the SCRUM guide;- Communication with the shareholders;- Coaching the team, client and onsite managers on Scrum principles

Riga, Latvia

Service management- SLA maintenance- Reporting to client- Applying ITIL practices to the day-to-day- Building and managing teamsTransition manager- Building a transition plan together with the client in-house team- Overseeing, steering and implementing the transition process- Handing over the project & deliverables to the client- Closing project, maintaining project documentation

Riga, Latvia

- Project manager for Tobacco Display Ban implementation project (1 500 Points of Sales adaptation for dark market)-- Market research on how display ban has been implemented in other countries-- Project Planning-- Full tender cycle (set up, writing specifications, supplier selection process, contract negoitiation)-- Implementation in market-- Leading digital information campaign development, coordination and deployment in internal platform- Participation in new IT tool implementation in company-- Issue definition-- User story writing-- Pipeline definition-Consolidate specific brand building commercial initiatives into portfolio-wide deployment plans; -Ensure consistency through trade and portfolio strategy-Ensure digital and trade initiatives preparation and support; -Develop and coordinate commercial deployment plan-Lead PPOSM tenders, production process, dispatch and installation efforts-Lead digital initiatives from concept creation to deployment and reporting-Develop new PPOSM items in accordance with global guidelines, local needs from concept to production, deployment and maintenance in the field-Project management- both digital and in the field, from test to learn to large scale implementations-Onboard, mentor and guide new colleagues through the getting started period

Riga, Latvia

- Manage and develop direct reports- Plan, organize and coordinate activities of warehousing service providers;- Control the proper storage, handling and accounting of finished goods and point of sale materials;- Organizing and negotiating tenders for logistic service providers;- Contract management from tender, to amendments, to termination;- Run process improvement projects that are aimed at: + Optimising costs and making procedures more transparent (Natural resource expenditure calculation and management) + Speeding up and simplifying the statistical reporting (Addition of CoO by a simple method that relieves the statistical reporting)- Coordinate with external customs agent all customs clearance activities;- Ensure excise tax stamps flow between State Authorities to relevant manufacturing centres.

Rīga

- Identify key problems (e.g. customer service, order processing, dynamic customer support issues) and lead efforts towards resolution;- Improve customer satisfaction and loyalty by building strong relationships with customers;- Ensure fulfillment of orders through effective information exchange and daily communication with customers, commercial team, operations planners, worldwide site shipping and supply chain contacts;- Negotiate commitment dates and enforcement of business rules with customers for all sales orders;- Adhere to all order fulfillment and ISO procedures and any applicable process to ensure orders are processed first time right;- Perform any required invoice adjustments / return of materials / documenting approvals / follow up with internal/external customers;- Follow all environmental and safety regulations, related to the business sector, and act in compliance with all appropriate laws.

- Compose a tour according to the wishes of the partner- Compose a pricing list according to the services- Operate the tours (Hotel, services, guides, transportation bookings, managing)- Responsibility of each and every guests on the tour from the beginning of the tour till the last day- Pre- and Post-arrival adjustments to the tours (customizing the tour to the slightest wishes of the customers; managing complaints)- Problem resolution (In case if a complaint is filed)- Invoice management- Work with internal booking system

Riga

Business correspondance, event management, compilation of materials and distribution of reports, ensurance of day to day tasks.

Riga

Organising the day-to-day operations in the hotel, assigning the duties of the day, monitoring the progress of tasks, levels of stocks and performance of empoyees

Riga

Conducting outgoing survey to Germany, managing incoming calls

- Managing the guests in the concert halls- Welcoming and accompanying the guest performers- Organization and planning for the guest performers

Economy, Economy, Finance, Human Resource Managment, Marketing, Accounting

Professional Certification, It Project Management

Activities and Societies: AGILE FRAMEWORK, SCRUM, KANBAN, JIRA, IT project management tools, as well as Project management with waterfall.

Professional Certification, Design Thinking, Project, Product Management With Agile, Scrum, Lean And Kanban, 9

160 hour university professional course

Mathematics

Activities and Societies: Student Board

Mini Mba, Strategy