Ieva Zvaune Email & Phone Number

Riga, LV

Riga, Latvia

Project management- Team building as per project requirements- Team management- Reporting to client- Planning & ensuring delivery to the client- Driving improvement topics with client- Managing expectations between client & the development teamSCRUM master responsibilites- Facilitating the team work in a way that would adhere to the SCRUM guide.

Riga, Latvia

Service management- SLA maintenance- Reporting to client- Applying ITIL practices to the day-to-day- Building and managing teamsTransition manager- Building a transition plan together with the client in-house team- Overseeing, steering and implementing the transition process- Handing over the project & deliverables to the client- Closing project.

Riga, Latvia

- Project manager for Tobacco Display Ban implementation project (1 500 Points of Sales adaptation for dark market)-- Market research on how display ban has been implemented in other countries-- Project Planning-- Full tender cycle (set up, writing specifications, supplier selection process, contract negoitiation)-- Implementation in market-- Leading.

Riga, Latvia

- Manage and develop direct reports- Plan, organize and coordinate activities of warehousing service providers;- Control the proper storage, handling and accounting of finished goods and point of sale materials;- Organizing and negotiating tenders for logistic service providers;- Contract management from tender, to amendments, to termination;- Run process.

Rīga

- Identify key problems (e.g. customer service, order processing, dynamic customer support issues) and lead efforts towards resolution;- Improve customer satisfaction and loyalty by building strong relationships with customers;- Ensure fulfillment of orders through effective information exchange and daily communication with customers, commercial team.

- Compose a tour according to the wishes of the partner- Compose a pricing list according to the services- Operate the tours (Hotel, services, guides, transportation bookings, managing)- Responsibility of each and every guests on the tour from the beginning of the tour till the last day- Pre- and Post-arrival adjustments to the tours (customizing the tour.

Riga

Business correspondance, event management, compilation of materials and distribution of reports, ensurance of day to day tasks.

Riga

Organising the day-to-day operations in the hotel, assigning the duties of the day, monitoring the progress of tasks, levels of stocks and performance of empoyees

Riga

Conducting outgoing survey to Germany, managing incoming calls

- Managing the guests in the concert halls- Welcoming and accompanying the guest performers- Organization and planning for the guest performers

Economy, Economy, Finance, Human Resource Managment, Marketing, Accounting

Professional Certification, It Project Management

Activities and Societies: AGILE FRAMEWORK, SCRUM, KANBAN, JIRA, IT project management tools, as well as Project management with waterfall.

Professional Certification, Design Thinking, Project, Product Management With Agile, Scrum, Lean And Kanban, 9

160 hour university professional course

Mathematics

Activities and Societies: Student Board

Mini Mba, Strategy