Fabiano Machado Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

Currently engaged in the collection, analysis, control, and management of diverse data sources to enhance the operational efficiency of internal departments. - Crafting a strategic plan to expand the company's presence, utilizing Google BigQuery to extract data from external sources. - Generating Excel reports and graphics as Salesforce leads, while also developing management dashboards to monitor and control sales representative activities efficiently. - Creating Process flow documentation for internal processes and step-by-step documentation to guide team members. - Producing comprehensive market analysis documentation for Skip's existing markets, incorporating competitor assessments and insights. - Collaborating with diverse departments to spearhead internal projects, meticulously documenting stakeholder requirements to ensure successful project delivery. - Overseeing data accuracy and serving as a quality assurance specialist for Salesforce data integrity for my team. - Uses Salesforce, Google Big Query, Visual Studio, Lucid Chart, Workday, Slack, Email, Google Sheets, Word, Slides and Microsoft Office to complete daily tasks.

Winnipeg, Manitoba, Canada

- Interviews Subject Matter Experts (SME's) to gather business requirements for a potential solution.- Analyzes the process documentation, models, and flow charts holistically to identify areas for improvement while considering the impact of changes on the people, strategy, systems and business operations.- Creates documentation for the company, ensuring output has a consistent look and feel. Making recommendations on appropriate solutions based on research.- Creating robust future state processes to ensure documentation, models, and flow charts remain current with implemented process changes striving to improve usability.- Works closely with the Key Stakeholders to ensure documents are easily understood by a varied audience.- Uses MS Office daily (Word, Excel, PowerPoint, Outlook, Visio) to communicate with internal and external teams, analyze the existing documentation, create presentations to interview key stakeholders, and create flow and diagrams to illustrate the current and future processes.

Winnipeg, Manitoba, Canada

- Perform interview with stakeholders to gather requirements. - Develop and document statements of requirements for considered alternatives.- Develop business requirements and related business rules based on Business Group needs. - Develop and utilize standard templates to accurately and concisely write requirements specifications. - Create Lesson Learned questionnaire, consolidate the answers and send the result to the responsible Project Manager. - Create , diagrams, flows, and charts to provide direction to stakeholders and the project team.

Winnipeg, Canada Area

Process incoming telephone calls from the retailer network, triage reported problems following pre-defined procedures and log specifics in service desk systems. Isolate network and terminal problems and initiate corrective action with telecommunication and POS hardware maintenance suppliers. Follow through to resolution on any incident management referrals. Escalate service delays to supplier service management. Provide technical and administrative support including report and incident report generation. Maintain and update system files and records.

Winnipeg, Canada Area

Responsible for assisting in the delivery of superior customer service by processing inbound/outbound calls effectively and efficiently, as well as ensuring compliance with all company policies and procedures. Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency. Takes and dispatches messages accurately while following strict protocols provided by clients.

Rio De Janeiro Area, Brazil

Customer Relationship Representative at IBM Global Financing assigned to the US West Coast territory providing support to IBM Sellers and Enterprise Customers; managing voluminous and demanding accounts, building and maintaining relationships with the external parties – Customers, Suppliers and IBM's Business Partners. This is an Account Management position with a purpose of help IBM customers finance an entire IT solution including hardware, software, and services from IBM and non-IBM IT suppliers. And also increase customer satisfaction, retention & account growth - developing relationships, managing escalations, impacting customer satisfaction ratings.

Rio De Janeiro E Região, Brasil

Creates Transaction Schedule (TS) in GCMS. Checks and gathers all the necessary information and documentation related to TS. Audits all control points on a supplier invoice to consider it valid to be placed in a contract. Sends the contract for the customer acceptance. Ensures timely payment and inception of the contract. Audits to ensure all credit conditions are met, covering the deal structure and necessary backups are provided. Audits to ensure all documents are received timely and accurately. Focuses on providing accurate and complete information on a timely manner, when dealing with customers and suppliers requests. Ensures that all Control Points are properly validated according to Process and Procedures to prevent fraud. Performs the validation calls (new supplier) and guarantee all necessary backup documentation is stored in Global Image. Interacts with Suppliers to explain the invoice format and any correction that might be needed. Provides an spreadsheet with all assets in line item level (MTM, Serial, net amount, quote number, quote line, etc.) in Adjustment Request DB whenever a Manual FE contract be required, so the Adjustment Team can have the manual FE created and billed in ICFS.

Rio De Janeiro E Região, Brasil

Support sales team in the US. End-to-end processing of contracts from creation to billing. Use of various systems (QMF, brio, GCMS, ICFS) for credit requests, drawing up contracts, documentation consultation, customer record changes. Managing relationships with vendors & partners, and clarifying commercial questions during the process of sale and post-sale (all are in the US). Interaction with all departments within IBM: credit, financial, payment / billing, post-sale, resale. Achieving high quality targets of 95+%. Constant participation in brainstorming meetings.

Rio De Janeiro E Região, Brasil

Analysis of lease contracts, billing amounts, creating spreadsheets to calculate memory business, relationship with billed mall. Using ORACLE and WISE IT operating systems for monthly billing and billing errors. Determination of partial closure to carry out the moth end accounting. Mall Contract Audit. Invoice emission. Emission management and accounting reports (billing map, area, customers, contracts, receipts, billing position, accounting partial closure). Control of the database of tenants, regarding the volume of sales made in the month, in order to determine the amount of average rent, as well as issue the debit notes. Arranging condominium appointments. Routing of debit notes to the malls.

Rio De Janeiro E Região, Brasil

Payment of invoices, bank deposits, bank transfers, formalization and opening bank accounts, selling banking products, processing deposits made at the ATM, formalization of credit agreements, scanning and sending all documentation to the central file, capital supply in the machine self-service.

Duque De Caxias

Make monthly reports on all spending in the sector, make spreadsheets in Excel with data taken from SAP / R3 and send them to the manager via daily email.

Rio De Janeiro E Região, Brasil

Treatment of inconsistencies on SAP / CCS and customer validation SAP / CRM, receiving daily bank e-mails, with information of the collection from each bank. Generating reports with the information from SAP.

Diploma, Business Technology Management

This program was designed to provide graduates the knowledge and skills set required to analyze, design, and manage projects.

Post-Graduation In Business Management, Business

Education record

Activities and Societies: EXCHANGE PROGRAM - Business English EXCHANGE PROGRAM - General English

Bachelor Of Business Administration, Business Administration And Management, General