Investigating and addressing suspicious activities, ensuring effective containment and prevention of threats.Implementing security strategies to minimize downtime and maintain business continuity.Supporting audit and compliance initiatives, and designing and optimization of incident response playbooks, workflows, and endpoint detection capabilities.Reviewing of security performance indicators to enhance service delivery and drive continuous improvement.Monitoring SOC operations, including incident detection and response, ensuring the effective operation of security tools, processes, and technologies.Providing both leadership and technical expertise to deliver high-quality client services and managed all aspects of security incident handling and response.

Enhanced incident response procedures through the development and maintenance of SoPs resulting in improved efficiency for threat detection and remediationImproved incident management workflows through streamlined communication between SOC Analysts, IT departments, and other relevant teamsMaintained accurate documentation of all SOC activities, facilitating knowledge sharing across the organizationDrafted security reports and metrics to track security performancePerformed threat hunting activities to proactively identify and mitigate potential security threatsIdentification of threat vectors, and developing use-cases in SIEM along with finetuning to reduce the false positivesImplemented automated tools for continuous monitoring of system logs, reducing manual efforts by the teamPerforming end-point management and vulnerability assessmentEducated and trained users on information security policies and procedures through advisories and presentationsTrained junior analysts on different security incidents and investigations

Developed IS calendar on an annual basisDeveloped& reviewed policies and procedures as per approved IS calendarAssisted in the Implementation of ISMS/Etisalat Governance Cyber Security Framework [EGCSF]Evaluated different solutions [FireEye & IBM QRadar Advisor Watson] through testing procedures and recommending the appropriate alternatives based on specific requirements and constraintsLogs analysis and writing custom-parsers for non-standard logsConducted regular training sessions for SOC team members to enhance their technical skills and stay updated on the latest security threats and trends

Conducted PoCs of different security solutions such as FireEye WSG, IBM QRadar Advisor Watson & QRadar Training SessionsEnsuring compliance to SLA, process adherence, and process improvisation to achieve operational objectivesCo-ordinating with stakeholders for different tasks, building and maintaining positive working relationships with themDevelopment & optimization of processes to enhance operational performanceDevising of Dashboards, Scheduling reports for different departments, and highlighting the challenges and success stories to Higher OpsCarrying out basic forensics investigations on a per-need basisResponsible for Integration of Standard/Non-Standard logs in SIEM, Logs analysis, and writing custom-parsers for non-standard logsAdministering the SIEM solution to ensure its efficient performancePerforming vulnerability assessments using Qualys Guard and Nessus

Monitored security incidents and investigated alerts to identify potential threats or breaches within the organization's networkConducted regular vulnerability assessments to ensure the security posture of systems and applicationsMaintained up-to-date knowledge of the latest security threats, trends, and technologies to proactively prevent security breaches and intrusions

ZTE NMS monitoring and reporting issues to the concerned departmentFault management with fault reportingL1/L2 Support to NOC and FLM team as required for troubleshootingCommissioning and configuration of IP-Aggregation nodesHands on experience on ZXCTN 6200,6300,9004 and 9008 Series routers

Supporting and Troubleshooting L2/L3 issuesMonitoring & troubleshooting network performance to ensure efficiencyUpgrading OS to stable releases