● Manage Microsoft Server 2016 and 2022● Administer Active Directory, including adding new users, configuring group policies, and managing security permissions● Conduct domain profiling by integrating new computers into the company's Active Directory environment, ensuring compliance with organizational standards● Provide technical support to end-users, troubleshooting server and Active Directory-related issues● Collaborate with other IT team members to implement and maintain network security measures● Assist in network systems maintenance and troubleshooting● Set up computer LAN and Access Point for new outlets● Automated door configuration and management● IP phone configuration and management● Conduct consistent network and data backup operations● Install and configure computer hardware, software, systems, networks, printers, and scanners● Plan and execute scheduled maintenance upgrades● Set up user accounts for staff and educate staff on login procedures● Troubleshoot hardware and software issues in person, remotely, and via phone● Maintain records of software licenses

● Provision new systems, user accounts, and profiles according to company policies and user requirements.● Configure user permissions, access rights, and security settings to ensure data protection and system integrity.● Manage password policies and procedures to ensure strong and secure access controls.● Provide assistance to users with password resets, account unlock procedures, and other password-related concerns.● Implement password management solutions and best practices to enhance system security and user convenience.● Perform regular maintenance tasks, including software updates, hardware upgrades, and system optimization, to ensure optimal performance and reliability of all computers.● Establish and maintain relationships with IT equipment and service suppliers to ensure timely delivery of products and services.● Evaluate supplier performance and reliability to ensure quality products and services are consistently delivered.● Diagnose and resolve hardware, software, and network-related technical issues in a timely and efficient manner.● Ensure compatibility, functionality, and security of installed systems and applications through thorough testing and validation.● Monitor and maintain the performance, availability, and security of hardware, software, and network resources to meet organizational requirements and standards.● Provide user support and technical assistance to address system-related issues and inquiries in a timely and professional manner.● Conduct user training sessions and create user guides and documentation to promote efficient and effective use of computer systems and software applications.

● Delivering timely and effective technical support to all retail outlets, head office, and remote staff to ensure seamless operations.● Managing a helpdesk system to promptly address and resolve technical issues reported by retail outlets, head office, and remote staff.● Implementing strategies to optimize IT support processes and enhance user experience across all locations.● Managing the configuration, maintenance, and upgrades of all computers, including hardware and software installations and updates.● Ensuring the proper functioning and maintenance of the network infrastructure, including switches, routers, firewalls, and wireless access points.● Overseeing the installation, configuration, and maintenance of CCTV cameras, automated door locks, and other security systems to ensure the safety and security of company premises.● Providing training and technical support to remote staff to ensure they can effectively utilize remote work tools and systems.● Implementing security measures and protocols to safeguard remote work environments and protect sensitive company data.

● Oversaw installation, maintenance and upgrade of all shop's computers, networks and software.● Was in charge of functionality and maintenance of all 22 Plasma TVs and all HDMI splitters.● Worked closely with the shop management team to ensure system security procedures were practiced at all time.● Won best Employee in May, 2017.● Educated computer users (customers and staff) digital awareness.

● Was in charge of school computers and web portal.● Also taught Computer studies.● Ensured results of over 300 students were ready within a few weeks of employment, which increased parents' trust in school.